Cloudbeds Booking Engine - FAQ

1. Go to your Account menu and click on the Settings
2. Go to  Booking Engine
3. Find the link to your booking engine in the Where is my Booking Engine? section

The Cloudbeds Booking Engine Immersive Experience 2.0 is a modern, fully web-based solution designed to embed seamlessly into your property’s website. It provides guests with a smooth, secure, and user-friendly booking experience—complete with PCI-compliant payments and Google compatibility data tracking for insights from page view to purchase.

Because it’s a web-based component, there’s no need for complex whitelisting or masking processes. Integration is as simple as embedding code snippets directly into your website, allowing the booking engine to blend perfectly with your site’s look and feel.

The Immersive Experience 2.0 offers two flexible embed options:

• Option 1 - Full-page embed: Displays the complete booking engine directly on a webpage, offering guests a fully immersive, uninterrupted booking journey. You can copy your Booking Engine URL and paste it into your website. There are no limitations — it can be embedded on any subdomain of your property’s website.
• Option 2 - Pop-up embed: Launches as a sleek side panel that slides in from the edge of the screen when guests click “Book Now,” enabling bookings without leaving the current page.  Follow the instructions for the Booking Engine Website Widget code and paste it into your website.

Both options deliver a seamless integration designed to enhance your guest experience and simplify your setup.

If the Immersive Experience 2.0 pop-up is not loading on your website builder (for example, when using Wix HTML / embed elements), check whether the code is being inserted inside an iframe (such as a wix-iframe container).

Immersive Experience 2.0 web component tags (for example, cb-immersive-experience and cb-book-now-button) must not be used inside iframes.

This setup can cause scrolling and rendering issues and would require whitelisting every item in the iframe chain, which is not recommended.

• The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
• We have tested our booking engine to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.1 Standard. To learn more, visit the Cloudbeds Accessibility Policy.

We now offer a much simpler and more powerful solution than traditional URL masking or whitelisting.

With the Cloudbeds Booking Engine Plus Immersive Experience 2.0, you can embed the booking engine directly into your property’s website—no complex configurations, whitelisting, or masking required. This modern, fully web-based component integrates seamlessly through a simple embed, delivering a smooth, secure, and guest-friendly booking experience that looks and feels native to your site.

Learn more about the Immersive Experience 2.0.

Yes, with Cloudbeds PMS controlling the booking engine, you may create Rate Plans & Packages (with promo code if necessary) that can be displayed and sold on the booking engine page.

Yes, you can configure the system to display only your promotional rate plans and packages (without the base rates) on the booking engine. Learn more: How to sell my rooms only with (promotional) rate plans and packages on the Booking Engine.

• Learn more about the Cloudbeds Booking Engine Plus customization services

• Cloudbeds also offers Cloudbeds Websites (Professionally built websites that are fully integrated with the Cloudbeds Booking Engine, channel manager, and PMS). Click here for further details.

• Yes. If you have Payment Processing enabled in Cloudbeds PMS, you may set up a deposit amount to be charged immediately when making a reservation or certain days before the guest's arrival.
• You can also collect guests' credit card details to charge your guests later for their stay. Learn more: How to set up automatic/scheduled payment processing for OTAs and Cloudbeds Booking Engine
• It is possible to add a custom payment gateway to your Booking Engine Plus. Learn more here.

The payment information from your booking engine reservation is visible in the reservation header.

On the reservation summary received via email, the payment method is also visible.

Cloudbeds Booking Engine will display the check-in and check-out date based on the lowest Minimum Length of Stay (MinLOS) configured in the system. The system always takes the lowest MinLos within the base rate and also the rate plans.

Example:

• The lowest MinLos in the system for July 14 2020 is 2 nights
• By default, the booking engine will display the check-in date 14/07/2020 and the check-out date 16/07/2020 in the search tab (2 days gap)

For the moment, only a limited number of restrictions are available to view on the availability calendar. Learn more about restrictions display in the Availability Calendar here.

Currently, it is not possible for the Booking Engine to load two nights by default. As a workaround, you can add a notification under the search button to provide more details about your applicable restrictions.

• No, it is not possible to replace the name of the room type with the rate plan name on the Availability Calendar.
• The calendar shows the name of the room type along with the length of stay restrictions by default.

Scenario

When my guest clicks on Book Now, they are redirected to the booking engine but there is no lock icon next to the browser URL like shown below:

How could this happen, and is it secure?

This could happen when using images from an unsafe server through the CSS code. It means that the CSS image URL that you are using is affecting/hiding the lock icon from your booking engine page (example: background image). Nevertheless, the booking engine continues to be secure.

If you add any URL on the customization page that is not HTTPS, it will hide the lock, but it doesn't mean that our booking engine became an unsecured site to your guests.

The Booking Engine calculates the number of people included in the rate based on your accommodation setup on Cloudbeds PMS.

To verify your accommodation setup:

1. Go to the Property section in your Settings page 
2. Go to the Accommodations tab
3. Click on the accommodation name to verify your setup

4. Check the Maximum Occupancy and Adults (or Children) included in rate

• Example: Let's say in the room configuration you include 2 adults and 2 children in the rate and Maximum Occupancy is set as 5

• This setup means the guests will be able to book 2 adults + 2 children with no extra charge:

Currently, it is not possible to connect any other booking engine to Cloudbeds PMS. For more information, reach out to the Support Team.

Make sure there are no  WWW. within the booking engine URL. Use the exact URL provided inside Cloudbeds PMS as it is secure and consists of the HTTPS secure protocol.

1. Go to your Account menu and click on the Settings
2. Go to  Booking Engine
3. Use the link to your booking engine in the Where is my Booking Engine? section

• Example:  https://hotels.cloudbeds.com/reservation/

• For properties with shared (dorm) rooms, the Booking Engine automatically pre-selects the number of beds based on the number of adults and children specified during the search.
• This aligns with Google’s requirements, ensuring a smoother booking experience and avoiding issues where dorm properties were previously blocked from appearing in Google searches.

The “Rate Details” button only appears when the Base Rate includes additional information, such as:

• Occupancy-based pricing

• Add-ons (e.g., breakfast, resort fees)

• Special policies (cancellation, deposit, etc.)

If the Base Rate has no extra details, the button is deliberately hidden.

There's also a difference depending on the Booking Engine version you use:

• Booking Engine Plus (v3): The button expands only when there are policy details to show.
• Legacy Booking Engine (v2): Behavior may vary slightly, but the button still only appears for rates with extra details.

This is expected behavior. To show the “Rate Details” button, you would need to add extra information to the Base Rate.