Cloudbeds Booking Engine - FAQ

1. Go to your Account menu and click on the Settings
2. Go to  Booking Engine
3. Find the link to your booking engine in the Where is my Booking Engine? section

1. Option 1: Booking Engine Widget - Follow the instructions for the Booking Engine Website Widget code and paste it into your website. This code will display a small block with Check-In/Check-Out selection windows and a Go button (search). Clicking this button will redirect your guest to the booking engine page, which shows available accommodations for the selected dates.

2. Option 2: Booking Engine Plus Immersive Experience - This iframe is a booking engine window built into your website where guests may complete a reservation. Learn more here.

• The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
• We have tested our booking engine to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.1 Standard. To learn more, visit the Cloudbeds Accessibility Policy.

Unfortunately, URL masking is not currently supported. The recommended solution is to embed the booking engine with the Booking Engine Plus Immersive Experience. Learn more here.

Yes, with Cloudbeds PMS controlling the booking engine, you may create Rate Plans & Packages (with promo code if necessary) that can be displayed and sold on the booking engine page.

Yes, you can configure the system to display only your promotional rate plans and packages (without the base rates) on the booking engine. Learn more: How to sell my rooms only with (promotional) rate plans and packages on the Booking Engine.

• Learn more about the Cloudbeds Booking Engine Plus customization services

• Cloudbeds also offers Cloudbeds Websites (Professionally built websites that are fully integrated with the Cloudbeds Booking Engine, channel manager, and PMS). Click here for further details.

• Yes. If you have Payment Processing enabled in Cloudbeds PMS, you may set up a deposit amount to be charged immediately when making a reservation or certain days before the guest's arrival.
• You can also collect guests' credit card details to charge your guests later for their stay. Learn more: How to set up automatic/scheduled payment processing for OTAs and Cloudbeds Booking Engine
• It is possible to add a custom payment gateway to your Booking Engine Plus. Learn more here.

The payment information from your booking engine reservation is visible in the reservation header.

On the reservation summary received via email, the payment method is also visible.

Cloudbeds Booking Engine will display the check-in and check-out date based on the lowest Minimum Length of Stay (MinLOS) configured in the system. The system always takes the lowest MinLos within the base rate and also the rate plans.

Example:

• The lowest MinLos in the system for July 14 2020 is 2 nights
• By default, the booking engine will display the check-in date 14/07/2020 and the check-out date 16/07/2020 in the search tab (2 days gap)

For the moment, only a limited number of restrictions are available to view on the availability calendar. Learn more about restrictions display in the Availability Calendar here.

Currently, it is not possible for the Booking Engine to load two nights by default. As a workaround, you can add a notification under the search button to provide more details about your applicable restrictions.

• No, it is not possible to replace the name of the room type with the rate plan name on the Availability Calendar.
• The calendar shows the name of the room type along with the length of stay restrictions by default.

When my guest clicks on Book Now, they are redirected to the booking engine but there is no lock icon next to the browser URL like shown below:

The Booking Engine calculates the number of people included in the rate based on your accommodation setup on Cloudbeds PMS.

To verify your accommodation setup:

1. Go to the Property section in your Settings page 
2. Go to the Accommodations tab
3. Click on the accommodation name to verify your setup

4. Check the Maximum Occupancy and Adults (or Children) included in rate

• Example: Let's say in the room configuration you include 2 adults and 2 children in the rate and Maximum Occupancy is set as 5

• This setup means the guests will be able to book 2 adults + 2 children with no extra charge:

Currently, it is not possible to connect any other booking engine to Cloudbeds PMS. For more information, reach out to the Support Team.

Make sure there are no  WWW. within the booking engine URL. Use the exact URL provided inside Cloudbeds PMS as it is secure and consists of the HTTPS secure protocol.

1. Go to your Account menu and click on the Settings
2. Go to  Booking Engine
3. Use the link to your booking engine in the Where is my Booking Engine? section

• Example:  https://hotels.cloudbeds.com/reservation/