Organizations FAQ

You can see all property-level users listed in the Property Users tab within the Users page of your Cloudbeds PMS account:

Organization Users

• Created by Organization Owner and Admins within the Organization
• Have access to multiple accounts according to the permissions granted by the Organization Owner or Admins.
• Navigate between properties through the property switcher
• They may have the same role in any number of properties or have different roles in each of those properties (f.e., administrator in property A and front-desk agent in property B).

Property-level users

• Created by the Property Owner within the User Management page
• Have restricted access to only one property
• Do not see the property switcher/navigation between properties

• In case you are an Organization Owner/Admin and also a Property Owner in one of your accounts, login as a property owner first, by selecting the property owner role within the property switcher.
• You will be redirected to the property owner access of Cloudbeds PMS. After that, follow this guide for Granting Credit Card viewing privileges to other users.

Access the Cloudbeds PMS Notification Preferences page to configure who (which email address) will receive certain system emails. Organization Owner and Admins will also be on the users list so their email preferences will be customizable.

When the Multi-Property view is enabled in your organization settings, the “Switch to Classic” button will no longer appear; even if specific Multi-View pages like the Dashboard or Reservations are disabled in the Multi-View tab.

To restore access to the classic version of these pages, the Multi-Property feature must be completely turned off from the Organization Profile tab.

1. Go to: Account Menu > Settings > Organization > Profile tab
2. Turn off the toggle Multiprop Reservations, Guests and Av Matrix (only Organization Owners or Super Admins can do this).

Only the Organization Owner is able to deactivate an Organization Admin by following the steps below:

1. Open the Users tab
2. Go to Organization Users
3. Click on the switcher under Active column next to the user to be disabled

The user registered as an Organization Owner can only be modified by our support team. If you need to change the Organization Owner, please reach out to us at support@cloudbeds.com providing the details in this link.

Due to security reasons, once an email is added to two or more properties (multi-property user), the user details (name, last name and email) will no longer be editable by any other user.

No. Each channel listing must be connected to its own Cloudbeds property. Creating an Organization does not merge properties or change OTA mapping rules.
Organizations simply allow you to access and manage multiple independent Cloudbeds properties using one login and the Multi-property view. If you manage several hotels, apartments, or units on Booking.com, you must create one Cloudbeds property per listing and then group them under an Organization for centralized access.

Only the Organization Owner is able to deactivate an Organization user by clicking on the corresponding toggle in the Organization users tab:

The user registered as an Organization Owner can only be modified by our Support Team. To change the Organization Owner, reach out to us.

1. Property owners can set their own credit card viewing passwords and grant permission to set credit card password for Organization users/owner.
2. Organization Owner and users should be granted permission to view credit card details by a property owner of each account within the Organization.

Configure who (which email address) will receive certain system emails by accessing the Notification Preferences. Organization users will also be on the staff list, so their email preferences will be customizable.