Manage your user in the My Profile page

1. Click on the Account icon
2. Go to My Profile
3. Click on Edit
4. Edit your First name/Last name
5. Click on Save
6. The new Name/Last name will appear in your profile

1. In your Account Details tab, click on Edit
2. Edit your current email address by adding the new one
3. Click Save
4. For security reasons, the system will require a password confirmation when you request to update the email address. All of your modified open sessions will be terminated once the change is done.
5. Click to Confirm

Take note of your changes, as they will be asked next time you access the system.

1. In your Account Details tab, click on Change Password
2. The system will show a pop up with instructions to change your password with the password email that will be sent to the registered email address. Click on Reset to receive the password email

If you forgot your current password, follow the instructions in this article: I can't access my account, how do I reset my password?

Your password must be strong and have the following security parameters:

• At least 8 alphanumeric characters
• At least 1 upper-case letter
• At least 1 number
• At least 1 special character
• Can not be same as your email
• Can not be same as the credit card password
• Can not be the same as one of the 4 (four) previously used passwords

Select the sections that you would like to view in your default page by activating the toggle, selecting your preferred option from the drop-down menu, and then clicking to Try it:

Select up to 5 items to be pinned in the top navigation bar of your user account. The selected items will automatically appear in the top menu. Keep in mind that these settings will only apply to your own user and it will not affect other users/staff members.

To change your items, simply click on Clear to remove the previous options and select your new ones.

Learn more about the Top Menu

If your email address is linked to more than one Cloudbeds property (multi-property access), the Email field in Account > My Profile may appear greyed out and the Save button may be disabled.

This is expected behavior. When the same login (email address) is shared across multiple properties, Cloudbeds blocks direct email changes to protect account access and data integrity.

If your email address is linked to multiple properties, you cannot “edit” the existing email. Instead, you must create a new user with the correct email address and then disable the old user.

The steps vary depending on whether the user is a regular user or the Property Owner, so follow the applicable option below.

Option 1: Regular users (non–Property Owner)

1. Go to Account > Settings > Users
2. Click Add User.
3. Enter the new email address, assign the correct role/permissions, and Save.
4. Repeat this step for each property where the user needs access (unless the properties are managed under an Organization user flow).
5. Once the new login works, disable the old user/email.

Option 2: Property Owner users

If the user is the Property Owner, you must follow an ownership transfer process instead of editing the email address.

1. Create a new user with the correct email address (as described above).
2. Complete the ownership transfer from the old owner's email to the new owner's email by following the official ownership transfer process on the Users page.
   
   For detailed, step-by-step instructions, see Add or edit organization users, which explains how to complete an ownership transfer from the Users page. 
    
3. After the transfer is completed, the old owner user will no longer be the active owner.