How to Create and Edit Custom Fields


This feature requires the Cloudbeds Plus plan or higher/equivalent.

Custom fields are used to collect and store further information about a guest. This quick guide will show you how to easily add a new custom field in myfrontdesk.

How to Access Custom Fields Page

1. Click on the settings menu (Manage) icon and then, "Custom Fields" tab under Property Configuration section

On the custom fields page, you can:

2. Add a new field
3. Edit existing fields
4.  Delete existing fields

How to Create a New Custom Field

To add a new custom field, click on the green "Add New" button on the Custom Fields page. When adding a new custom field, you'll have the following options:

  1. Custom Field Name: Enter the name for the field that you would like to create
  2. What type of field would you like to add? Use the dropdown to select either "Input Field" or "Text Area" for the field’s type:
    • Input Field is a one-line field for short descriptions (approximately 40 letters)
    • Text area is a multi-line field that allows to press enter and add more text than the input field
  3. Max. Characters: Maximum number of characters allowed to be entered in this field
  4. Internal Field Shortcode: Internal reference and is used for integration purposes such as custom links and the API
  5. Apply custom field to: Select whether to put this field in the reservation or customer section of the booking.
  6. Where would you like this field to display? Specify where in myfrontdesk you want this custom field to appear - Direct Reservations (added manually), Booking Engine (mybookings) or Registration Card
  7. Is this field required? Specify whether this field is required to be filled out before a guest can make a reservation.
  8. Does this field contain any Personally Identifiable Information?: For privacy and GDPR compliance, a customer can request to see their personally identifiable information (PII) at any time. The guest can also ask for their PII to be anonymized or deleted. Checking "yes" on this custom field confirms this field will be asking the guest for information that could personally identify them.

To learn more about Privacy Compliance check this article from our knowledge base: Cloudbeds' GDPR and Data Privacy Commitments

Once you've completed creating your custom field, click on the blue "Save" button to confirm the changes.

Please note that the custom fields will be displayed on the invoices as long as the guest or property users have filled them out. If the field was left blank (initially), the system will not include this on the invoice. 

How to find custom fields in the guest or reservation overview?

If you selected Reservation in the 'Apply custom field to' section, you will be able to see this information by clicking on the blue 'Show More' button.

If you selected Customer in the 'Apply custom field to' section, you will be able to see this information in the Guest Details > Guest Info Section. The information will be displayed under the Additional Information section.

Powered by Zendesk