Guests Tab Overview

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The Guests tab (also called Customer tab) is where you can view all of your customer's data such as revenue, personal details, notes, and any documents that you have attached to a specific guest. On this page, you also have a drop down button which includes "Guest Data Extraction" and "Anonymize Guest Data" options due to GDPR Compliance.

Guests Tab Overview

1. Login to your myfrontdesk account and click on "Guests" tab

2. You can filter by "New or repeat guests", Guest Country or Check in / Check out Dates

3. View basic guest information (Name, Surname, Email, Phone, Country, Repeat Guests?(Y/N), Guest Status)

4. To view more details about a guest, click on their name (see detailed information below)

Guest Information Page Overview

Once you've selected a specific guest, you can see or update your guest's profile. It is important to keep your guest's profile updated in case of new reservations.

Guest Details

On Guest Details tab you can

1. Upload or take a guest's photo

2. Check if the guest opts in to marketing and promo content  (see detailed information below)

3. Contact Information, Address and Guest Document

4. Statistics (how many times the guest has visited, revenue from the guest and the last visit)

5. Sources from which guest booked

6. Create new reservation for the guest

7. If GDPR Compliance is enabled, 'Actions' button allows property to extract guest data or anonymize the guest. See detailed info below

*'Actions' button appears only if ‘Enable GDPR Compliance’ is set for the property. You may enable it on General System Setting page in myfrontdesk

Guest History

The History tab will show the guests' reservation history. You can search by using the search feature to find a specific reservation or view the full reservation details by selecting a specific reservation.

Guest Notes Tab

List of all notes, including both active and archived.
This tab allows you to see any of the notes associated with this guest. You can also add a note from this tab.

Guest Documents Tab

This tab allows you to upload new guest documents and view previously added documents

GDPR Data Controls

Guest Marketing Preferences

Check if the guest opts in to marketing and promo content sent by property

  • According to GDPR compliance ONLY THE GUEST can decide whether he wants to opt-in for marketing content (by confirming that during booking process on booking engine or by following the Opt-in guest form/link and confirming that he opts-in)
  • Both the property and guest can opt-out the guest.
  • If a myfrontdesk user decides to change a Guests status from Opt-In to Opt-Out, it can not be undone until the guest books your property again or opts-in by other means.
  • Opting-out the guest only affects his guest profile. It does not affect any other guest associated with the same reservation.

Guest Data Extraction

The “Guest Data Extraction” button creates and downloads an XML file (similar to Reservation Export) that includes the details outlined below.

Note: At the moment only a XML format is available. In the future there will be an option to export data to CSV.

  1. Guest Details:
    1. First Name
    2. Last Name
    3. Email
    4. Phone
    5. Cell Phone
    6. Date of Birth
    7. Gender
    8. Address 1
    9. Address 2
    10. City
    11. Country
    12. Province / State
    13. Postal / ZIP Code
    14. All Additional Information Custom Fields
    15. Type of Guest Document
    16. Document Number
    17. Document Issue Date
    18. Document Issuing Country
    19. Document Expiration Date
    20. All custom fields
  2. History
  3. Notes (both active and archived)
  4. Documents
  5. All Reservations
  6. Guest Page Mock Up

Anonymizing Guest Data

Anonymizing guest data will remove all personally identifiable information for this guest from the system.

  1. Guest Details:
  2. Guest’s Photo
  3. Phone
  4. Cell Phone
  5. Date of Birth
  6. Address 1
  7. Address 2
  8. All PII Custom Fields
  9. Document Number
  10. Document Issue Date
  11. Document Expiration Date
  12. Notes * if there are any
  13. Documents
    1. All images and documents uploaded aside from Registration Cards and Invoices

IMPORTANT:

  • This action can not be undone.
  • The ‘Anonymize Guest Data’ button will be active only if:
    • Guest has no In-House, Confirmation Pending, or Confirmed reservations;
    • Balance Due is 0;
    • Guest has not been previously anonymized
Have more questions? Contact Support

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