Here, you will find a few common questions and solutions to them.
How do add-on purchases get processed on Cloudbeds?
Add-ons are not charged in the initial deposit unless it's already included in Rate Plans & Packages.
Deposits apply to the value of the reservation, excluding any separate add-ons purchased after making the room reservation.
When the guest books/purchases an add-on, you will receive an email from Cloudbeds with the reservation summary and the add-on purchase:
The add-on will be added to the guest folio depending on which option you chose "when the transaction should be posted":
- immediately when receiving the reservation OR
- when checking in the reservation.
How do you check how many add-on orders you have?
To check how many add-on orders you have during a specific date range, follow the steps below:
- Click Menu
and go to Classic reports
- Click on Financial Reports
- Select the Transactions report
- Click on the filter drop-down Description
- Select the desired add-on only and leave the rest unselected
Where can I find the add-ons in the booking engine?
You can set your Booking Engine to show add-ons before or after check-out.
For more details, see Display add-ons in Cloudbeds Booking Engine Settings.
- Here's how it looks before check-out:
- Here's how it looks after check-out:
- Here's how it looks after confirming the purchase (if the customer added it before check-out) or after clicking on 'Update Total' (if the customer added it after check-out):
Comments
is this still true with the new booking engine where add ons can be offered BEFORE check out?
Hello!
Thank you for your interest in the new Cloudbeds Booking Engine Plus! Please access this article to learn more about the new add-ons display.
We remain at your disposal if you have any doubts.
Regards!
Hi Juss,
I checked the link you provided but when I go to my settings the option to put it BEFORE check out is not there... Am I missing something?
Thanks!
Hello, Mario Yukonguidedadventures!
Thank you so much for reaching out!
The early add-on is a Cloudbeds Booking Engine Plus feature. It means that to see these new settings, your property needs to switch to Booking Engine Plus:
For more information about this new version and its activation, please feel free to visit this article. Once the version is updated, the settings will display the new features.
Please do not hesitate to let us know if you have any other doubts!
Regards 💙
Thank you! All good now :-)
Hi, how/where can I get a list of booked add-ons of the day/week to come? I want to know in advance the breakfasts that are booked.
Hello, Laurence Francinetti!
Thank you so much for reaching out and asking your question!
We can kindly suggest you try the Add-ons, Items, and Services Sold Production report in your Cloudbeds PMS. To access it, simply click on the Main menu > Reporting > Production (1), and then click on the Add-ons report (2)
If you need further assistance or have any other questions, please do not hesitate to contact our Support Team.
Kind regards!
Hi, how can I add a description to the add-on in the booking engine under the link "view details"?
I have added the description on the item itself on Cloudbeds, however that does not come up when clicking "view details" in the booking engine add-on page.
Hi, Fodor Judit!
Please feel free to contact our Support Team, so they can verify this request for you, and offer dedicated assistance as soon as possible.
Regards!
How can I limit the number of add-ons sold on a given day? We have one EV charger available, so it can only be booked once each day for use.
Hello, Rebecca!
To limit the quantity of Add-Ons sold, you can use the Stock Inventory option.
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