Cloudbeds Booking Engine Plus - Overview and activation

This article offers a general overview of the new Cloudbeds Booking Engine Plus and includes the steps you need to follow to enable it in your Cloudbeds PMS account.

Overview

The Cloudbeds Booking Engine is a powerful tool that helps you attract and retain customers, improve conversion rates on your property website, and increase direct reservations. By providing a smooth and user-friendly booking experience, you can streamline the booking process and make it easier for potential guests to make a reservation for your property in just a few clicks.

Now, we have taken the website booking experience to another level with the new Cloudbeds Booking Engine Plus. Continue reading below to learn more!

A reimagined booking experience

Based on your valuable feedback and suggestions; and after comprehensive research, the new Booking Engine Plus opens the door to endless possibilities to boost your business operations; with a new, smarter design and a more visually appealing interface:

How to upgrade to Booking Engine Plus

  1. Go to the Booking Engine section of your Settings page
  2. Click to Upgrade to Booking Engine Plus

  • To go back to the old Booking Engine version, simply click back on the Revert to old version button within the same Summary tab.
  • Please note that the following integrations are not currently supported for the Cloudbeds Booking Engine Plus:
    • PayPal
    • Xendit

Booking Engine Plus features

The new Booking Engine Plus features are designed to not only make your daily operations easier but also drastically improve your Booking Engine conversion rates:

Mobile-focused user interface

In today's digital age, mobile devices play a pivotal role in the booking process for travelers worldwide. Recognizing this trend, we've prioritized optimizing our properties' mobile booking experience to ensure convenience and efficiency for your guests.

  • The Booking Engine Plus has been meticulously redesigned to offer a seamless and user-friendly interface across all screen sizes and devices.
  • With this optimization, we're enhancing the overall user experience and addressing the specific needs of mobile users.
  • In today's fast-paced world, where travelers increasingly rely on mobile devices for on-the-go bookings, a robust mobile booking platform is essential. By embracing mobile optimization, we're tapping into a growing market segment, expanding your reach, and giving our customers a competitive edge in the hospitality industry.
New accommodations layout and unavailable rooms displayed

This feature enhances the user experience by highlighting unique offerings and showcasing the full inventory of your property:

  • Increased conversions: By showing inventory with flexible dates, potential guests seeking specific accommodations but with flexible travel dates can easily find and book the accommodation they need.
  • Unique accommodations highlighted: If your property offers special and unique accommodations such as a penthouse or a tree house overlooking the sea, this feature allows potential guests to easily discover and book these special accommodations.
  • Sold-out inventory displayed: When users see that certain rooms or accommodations are in high demand and sold out, they are more likely to make a reservation promptly to secure their spot, leading to faster booking decisions and increased occupancy rates.
  • Comprehensive inventory showcase: The new accommodations layout not only highlights current rate plans and room details but also showcases the entire inventory of your property, including unavailable rooms marked as such.
Early Add-Ons

Offering add-ons before checkout can significantly increase your average booking revenue for several reasons:

  • Increased visibility and awareness: By presenting add-ons before the checkout stage, you ensure that customers know additional products or services they can purchase alongside their main booking.
  • Convenience and ease of purchase: Offering early add-ons makes it easier for customers to add them to their orders.
  • Enhanced value perception:  Early add-ons highlight the value your add-ons bring to the customer's experience.
  • More selling opportunities: Offering add-ons before checkout provides an opportunity for upselling and cross-selling. You can suggest complementary products or services that enhance the customer's booking.
  • Reduced cart abandonment: Customers who see relevant add-ons that enhance their booking are more likely to complete their purchase within your booking engine.

Learn more about Add-ons

Enhanced E-Commerce Shopping Cart
  • Our new and improved intuitive e-commerce shopping cart has become an essential feature for properties as it streamlines the booking process, increases convenience for guests, and ultimately drives higher conversion rates.
  • By allowing guests to easily add multiple items to their cart, such as accommodations and add-ons, in one seamless transaction, the functionality enhances the efficiency in the booking process.
New date picker
  • The new date picker stands out with its sleek and modern design, providing a visually appealing interface.
  • With its streamlined appearance, users will find it visually pleasing and effortless to navigate.

Take a look at the Booking Engine Plus settings section in the Cloudbeds Booking Engine Settings

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Comments

6 comments
  • Is there a way to make an add-on required? For example, mandatory boat transport to an off-grid resort?  bundling it in a room rate doesn't work as it is a one time cost, and adding it as a "fee" that just shows up feels "tricky".  Also, mandatory full board.  Adding it to the room rate makes the resort look abnormally expensive in comparison to other hotels, but in an offgrid resort full board is required.

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  • Hello!

    Thank you so much for asking this question!

    For the moment, add-ons cannot be individually set as mandatory in Cloudbeds PMS. However, including them in a package is possible, making them mandatory. For more information about add-ons, please access this section in our Help Center. 

    We kindly invite you to submit this interesting idea via our Cloudbeds Community, so other community members can see it and vote for it. This idea will be sent to the corresponding team for review. 

    If you have any other doubts, please do not hesitate to contact our Support Team

    Best regards! 

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  • Hello,

    Love the design, but :

    - where did the policy disappeared to ? It's important people know what kind of policy we have before they book and then it's back and forth discussion because they didn't know this and that (cancellation policy, but also rules about our b&b)

    - I charge extra for a second adult in the room as breakfast is included (so price for one or price for 2 is justified. I love that now by default you show up 2 people straight away rather than 1 like before... however it doesn't show in the price above the room, only when you add it to the cart then an "extra people fee" shows up and feels like a trick. it would be better to show the price, and if people change to one person, then the price change too.

    Can't make the change for now because of that.... but I really want to :-)

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  • Hi, Nicolas DIEMERT!

    Thank you so much for your feedback! We are happy to hear from you! 

    It will be my pleasure to assist you with your inquiries: 

    1. Policies in the new Booking Engine: Users can find the policies (check-in and check-out as well as the Property and Cancellation policies) after clicking "Book now" right before confirming the reservation. I am attaching an image for reference: 

     

    2. About the extra person fee: Users can click on the guests' drop-down menu for more information about the applicable prices for the extra guests. If I understand currently, your suggestion is that once users click on the extra person fee, it automatically updates the total on top (USD 850.00 in the example below)

    Is it correct?

     

    Please let us know if this information helps, we will be looking forward to hearing from you.

    To submit your ideas and improvement suggestions, remember to access the Ideas Hub for the Cloudbeds Booking Engine in our Cloudbeds Community

    Thanks for your contribution! ⭐

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  • Hi,

    Can we please have a custom code to remove the Rate Checker from the mobile version of the booking engine. I already have the code to remove it from the Desktop version (see below), but it doesn't affect the mobile version.

    <style>
    #root > div > div.d-k9cet8{
    display:none;
    }
    </style>

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  • Hello, Alan Tainton!

    Thank you so much for reaching out!

    We kindly suggest you please contact our Support Team for assistance with this request. Our team will escalate your inquiry to dedicated experts to take a closer look at this for you. 

    We remain at your disposal if you have any other doubts. 

    Regards!

    0

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