Reservation Page - Reservation Details Overview

1. Guest Name
2. Cloudbeds Reservation ID - The reservation ID is a unique reference number created by the system automatically and cannot be changed/customized
3. Reservation Status - Confirmed, Confirmation Pending, Canceled, In-house, Checked out, or No Show.

4. Guest's Status - Learn more about this feature here.
5. Action Button - Under the drop-down menu, you have a few action options:
   • Email Invoice/Generate New Invoice
   • Email Guest's Folio/Compose a custom message to your guest
   • Print Folio/Print Confirmation (languages available: English, Portuguese or Spanish)
   • Print Registration Cards  (all languages available)
   • Export to XML/XLS or PDF
   • Report Guest Misconduct (Booking.com only)
   • Delete Reservation

Under the reservation header, you will find:

6. Check-In date
7. Check-Out date
8. Nights: The total number of nights
9. Reservation Date: The date the reservation was made (created)
10. Guests: The total number of guests
11. Estimated Arrival Time
12. Source: Where the reservation was made (direct, booking engine, channel name)
13. Rate Plan(s): the rate plan selected for this reservation
14. Balance Due: The drop-down menu on the right side displays further details regarding the deposit, subtotal, any additional items, tax, and the grand total. It also displays any amount that has already been paid.

Depending on the source of the reservation, some extra fields will be presented:

15. Payment Type: Hotel Collect vs. Channel Collect
16. Cancelation # (number): this is a cancelation id provided by the channel.
17. Cancellation fee: This amount is not included in your balance due, nor calculated towards your reservation total. It is there for informational purposes only.

18. Guest(s) Gender: For channels that send us information about customer's gender, as well as the count of males/females per reservation

19. Origin: The original booking source used by the guest to make the reservation. Detailed information on this can be found here.

1. Accommodations - Information about all the rooms reserved or assigned for a reservation and you can also edit the reservation in this tab.
2. Folio - The financial details of the reservation (room rates, pending transactions, additional items already posted) are stored here.
3. Guest details - Information for each guest on the reservation.
4. Credit Cards - Any debit or credit cards attached as a payment method.
5. Notes -  An additional space for diverse details, special requests, or important reminders regarding guest stay or guest's needs.
6. Documents - Upload files and other documents to attach to the reservation.
7. Reservation Activity - where you can find all the changes made to a reservation by the system and/or user(s).
8. E-mail messages - Displays all emails for that reservation (sent, delivered, failed, scheduled). This feature is similar to the Email Delivery Log, but it only includes emails belonging to this reservation.