How to extract/remove (anonymize) guest data


According  to GDPR compliance, myfrontdesk allows to extract or remove (anonymize) guest data in the system.

This functionality is only available if GDPR Compliance is enabled on the General System Settings page:

Guest Data Extraction

The “Guest Data Extraction” button creates and downloads an XML file (similar to Reservation Export) that includes the details outlined below.

Note: At the moment only XML format is available. In the future there will be an option to export data to CSV. 

  1. Guest Details:
    1. First Name
    2. Last Name
    3. Email
    4. Phone
    5. Cell Phone
    6. Date of Birth
    7. Gender
    8. Address 1
    9. Address 2
    10. City
    11. Country
    12. Province / State
    13. Postal / ZIP Code
    14. All Additional Information Custom Fields
    15. Type of Guest Document
    16. Document Number
    17. Document Issue Date
    18. Document Issuing Country
    19. Document Expiration Date
    20. All custom fields
  2. History
  3. Notes (both active and archived)
  4. Documents
  5. All Reservations
  6. Guest Page Mock Up
Removing (Anonymizing) Guest Data

Anonymizing guest data will remove all personally identifiable information for this guest from the system.

  1. Guest Details:
  2. Guest’s Photo
  3. Phone
  4. Cell Phone
  5. Date of Birth
  6. Address 1
  7. Address 2
  8. All PII Custom Fields
  9. Document Number
  10. Document Issue Date
  11. Document Expiration Date
  12. Notes * if there are any
  13. Documents
    • All images and documents uploaded aside from Registration Cards and Invoices


  • This action can not be undone
  • The ‘Anonymize Guest Data’ button will be active only if:
    • Guest has no In-House, Confirmation Pending, or Confirmed reservations;
    • Balance Due is 0;
    • Guest has not been previously anonymized
  • Invoices won't be modified or removed
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