General System Settings

Go to Account Menu → Settings → System → Preferences and locate Format Preferences to review regional display options.

Go to Account Menu → Settings → System → Preferences and scroll to Night Audit Preferences to configure end-of-day automation and related operational behavior.

Go to Account Menu → Settings → System → Preferences and locate Booking Preferences to manage booking availability, reservation assignment, guest defaults, and same-day booking behavior.

Go to Account Menu → Settings → System → Preferences and scroll to Miscellaneous Preferences to manage display, compliance, payment-allocation, and calendar-related behavior.

• There is no algorithm that assigns reservations to maximize occupancy. A reservation is assigned to the first available room.
• Auto assignment applies only within the same room type.
• Availability must be continuous in the same room for the reservation to be auto-assigned.
• You may need to reassign reservations manually to accommodate all reservations for a day.
• Overbookings are not assigned because no room is available to assign.
• The feature is available to all customers but is disabled by default.
• Auto room assignments appear in activity logs as being made by System.

Additional auto assignment considerations

• Auto Assign does not reshuffle existing reservations to create space. If all units have partial occupancy, the reservation can remain unassigned even when the room type shows available inventory.
• Units manually locked on the Calendar cannot be assigned automatically.
• If the property is at full occupancy because of overbookings in other categories, Auto Assign may skip the reservation even when the correct room type has available units.
• Auto Assign applies only to reservations created after the feature was enabled. Existing reservations require manual triggering of the Assign action.
• In rare cases, an intermittent system issue may cause Auto Assign to complete without assigning a room. Re-running the Assign action typically succeeds.

• Reservations not checked in, including past reservations with Confirmed and Confirmation Pending statuses, are changed to No-Show, and room assignments are removed.
• When a reservation becomes a no-show, it no longer appears on the calendar, and the room becomes available again.

• The system automatically extends the reservation checkout date at 02:06 AM the next day.
• The system continues extending the reservation by one night until you change the status to Checked Out.
• The room rate for the next day is added automatically to the folio, and the balance due updates accordingly.

• When the property's local time reaches the configured cutoff, Cloudbeds Channel Manager sets same-day inventory to zero and closes the room for that day.
• Because Cloudbeds does not control each channel's own features, verify whether connected OTAs have independent cutoff settings.

Same-day availability can depend on both the Cloudbeds cutoff and channel-specific behavior. Use the questions below to confirm where these settings are located, how the cutoff affects direct and OTA bookings, and what to check when same-day rooms are not available as expected.

Where can I find the same-day booking settings in Cloudbeds PMS?

1. Go to Account Menu → Settings → System → Preferences.
2. Scroll to Booking Preferences.
3. Review Allow same-day bookings on the Booking Engine and channels and Same-day bookings until.

Does the Same-day bookings until cutoff affect OTA reservations or only direct reservations?

It affects both. When the property's local time reaches the specified cutoff, Cloudbeds Channel Manager sets that day's inventory to zero and closes the rooms for connected OTAs and the Cloudbeds Booking Engine.

Can manual or phone reservations still be made after the cutoff time?

Yes. The setting manages automated availability for guest-facing platforms. It does not prevent property staff from manually creating a reservation in Cloudbeds PMS when physical inventory is available.

Why are same-day rooms sometimes hidden on an OTA before the cutoff time?

A room can appear open in Cloudbeds PMS but unavailable on an OTA for reasons such as:

• Hard closures: Manual closed flags set in the OTA extranet can override Cloudbeds updates.
• Mapping or rates: The room type may be unmapped, or the rate plan may have a zero or placeholder price.
• Stay restrictions: Minimum Length of Stay or Closed to Arrival restrictions may apply.
• Out of Service: Specific units may be marked Out of Service in Cloudbeds PMS.
• Channel cutoff configuration: The channel may have an independent cutoff time.

Does this setting sync with Airbnb?

Yes. Connected channels, including Airbnb API, support the same-day cutoff setting.

What happens if I set the cutoff to 12:00 AM?

Setting the cutoff to 12:00 AM effectively disables same-day bookings for the entire day because the cutoff is reached at the start of the day. To allow bookings later in the day, set a later cutoff time.

Is there a default cutoff time if I only enable Allow same-day bookings?

No. Cloudbeds does not automatically close availability if a specific cutoff time is not entered. In that case, whether an OTA remains bookable depends on the individual OTA's settings and configuration.

1. Changing your currency setup in Cloudbeds PMS changes the currency symbol only. Existing reservation values and report values are not converted.
   • Reservation example: Before the currency change = $20 USD; after the change = €20 EUR.
   • Report example: If a report showed €100.00 before changing from EUR to USD, it would show $100.00 after the change.
2. Before changing currency, we strongly recommend creating Channel Closeouts and bringing temporary Cloudbeds Booking Engine allotment to zero so rates can be adjusted before reopening availability.
3. After the change, base rates, rate plans, and items retain their previous numeric values. Update them to the correct values in the new currency before removing channel closeouts and readjusting Cloudbeds Booking Engine allotments.

If you agree with these risks and still need to change the currency, contact Cloudbeds Support and include your property ID, the current currency, the requested currency, and confirmation that you reviewed the affected pricing.