Cloudbeds PMS allows to anonymize (remove) or extract your Guest Data in the system, according to GDPR compliance.
These functionalities are only available if the GDPR Compliance is enabled on the General System Settings page.
Anonymize (remove) or Extract Guest Data
Step 1 - Enable the GDPR Compliance Functionality
- Click on the Account menu
- Go to the Settings
- Click on General System Settings
- Click on the Enable the GDPR Compliance Functionality toggle
- Save your changes
Step 2 - Access the Guest Profile to Anonymize or Extract the Guest Data
Anonymize (remove) Guest Data
Anonymizing guest data will remove all personally identifiable information for this guest from the system. Learn more about the Guest Profile and the Guest Data to be anonymized or extracted here.
- This action can not be undone.
- The Anonymize Guest Data button will be active only if:
- Guest has no In-House, Confirmation Pending, or Confirmed reservations
- Balance Due is 0
- Guest has not been previously anonymized
- Invoices won't be modified or removed
- Click on the main Menu icon
- Click on Guests
- Click on the corresponding guest's name. You can also use the search bar to look for the guest which data will be extracted
- In the guest profile, click on the Privacy Actions drop-down menu and select Anonymize Guest Data.
- Confirm the action to anonymize the guest data
- The Guest Data (name, last name, email address, etc) will appear as Anonymized/encrypted in the Guest Profile
Extract Guest Data
The Guest Data Extraction button creates and downloads an XML file (similar to Reservation Export) that includes the guest details. Learn more about the Guest Profile and the Guest Data to be extracted or anonymized here.
At the moment only XML format is available to extract and save the Guest Data.
- Click on the main Menu icon
- Click on Guests
- Click on the corresponding guest's name. You can also use the search bar to look for the guest which data will be extracted
- In the guest profile, click on the Privacy Actions drop-down menu and select Guest Data Extraction. The guest data will be automatically downloaded to your computer in xml format.
