Only a member of the Cloudbeds customer support team can change the application currency. This affects all rates, reservations and whether you match up with your connected channels so we take it very seriously.
We highly recommend you only change this when first setting up your account. After setup, all previous reservations will be in the original currency.
Please be informed about risks of this change:
- Changing your currency setup on myfrontdesk represents basically changing the currency symbol, meaning, all of your existing reservation values will not change. (Example: previous to currency change = USD$ 20, post-currency change = EUR$ 20.)
- We strongly recommend that channel closeouts are created and temporary allotment for your website is brought to “zero”, prior to the currency change. That way you can make the necessary adjustments to the room rates prior to sending those to the connected channels, avoiding the update of incorrect rates due to the currency change.
The following articles provide detailed guidance on how to set up the closeouts and adjust the allotment for the website:
3. After the change is made, all base rates, rate plans, and items will as well have outdated prices, please ensure that this is changed to the correct values in the new currency and prior to removing the channels’ closeouts and readjusting the allotments for mybookings.
If you agree with the risks above and would like to change your currency please submit a ticket to our support team at email@example.com