1. Cloudbeds
  2. Configuration Hub
  3. Property Configuration
  4. Policies

Update Arrival, Departure and Late Check-out Information

Mariia Korostashevych
Updated

This article will take you through how to update the arrival, departure and late checkout information for your property.

Click here for a general overview of your Policies.

Update Arrival, Departure and Late Check-out information

  1. Account
  2. Settings
  3. Property
  4. Policies
  5. Select Arrival and Departure tab
  6. Set your Check-in and Check-out times. If you offer Late Check-out, select the corresponding option and select yes to specify the Late Check-out time and applicable fees. If you don't charge a late check-out fee, set your late check-out fee to $0.00.
  7. Save
DEMO Mountain Resort and Spa - Policies - Google Chrome

The Late Check-out field is just for informational purpose and doesn't check nor update your availability.

Optional Features

If you allow guests to check out at a later time from your regular check out time, but there is an additional charge for this service:

  1. Select yes in the Do you offer a late check-out? option (Note: This is just an information field that doesn't check nor update your availability)
  2. Set your preferred late check-out time
  3. Choose the type of charge (Percentage or Fixed)
  4. Set the percentage or fixed amount of the late check-out charge.
  5. Save.
DEMO Mountain Resort and Spa - Policies - Google Chrome

If you don't charge a late check-out fee, set your late check-out fee to $0.00.

Was this article helpful?
1 out of 4 found this helpful

Comments

4 comments
Date Votes
  • Avatar
    Laurence Francinetti

    Hi, how can you see who has booked with Late check-out? Is this visible in the Calendar or in the Housekeeping list? 

    0
  • Avatar
    Juss Reyes
    (Edited )

    Hello, Laurence Francinetti!

    Thank you so much for asking this super-valid question!

    Currently, the Late Check-out field in the Property Policies is just for informational purposes and doesn't check or update your availability. It also does not show any special alerts in the PMS Calendar.

    However, it would be a great feature indeed 💡I kindly invite you to please post your awesome idea in the Cloudbeds Community so other community members can see it, comment, and vote for it. The more votes, the better!

    In the meantime, I can kindly suggest you some alternatives:

    • Create an item/service and add it as an Add-On (image attached as an example from a demo account) It would also allow you to create a report later.
    • Add a note in the Reservation about the Late check-out (this would display a colored dot in the reservation on the Calendar) and also in the Housekeeping notes field. Learn more about how to create notes here.
    • Add a Courtesy Hold for a couple of hours on the check-out day, indicating the Late check-out hours. Learn more about Courtesy Holds here.
    • Create a Late Check-Out Guest Status (image attached). This option allows you to export the reservation list and select "guest status" as a parameter, and also to filter guests by Guest Status. Learn more by clicking on this article.

    Please let us know if this information is helpful. We're always happy to help!

    Regards,

    0
  • Avatar
    Tricia Grossman

    If a guest checks in after the audit on 3/22 at 5 AM and is set to check out at 11 AM on 3/22, how can I adjust the number of days to 0 in the system?

    0
  • Avatar
    Juss Reyes

    Hello, Tricia Grossman, 

    We have created a new ticket on your behalf, so our Support Team can review your request and offer dedicated assistance as soon as possible.

    Regards!

    0

Please sign in to leave a comment.