There are multiple options to check-in and check-out your guests in Cloudbeds PMS. This article explains both processes within each one of the available options.
How to check in or check out guests
- You can only check-in a guest if their arrival date is equivalent to today's date or past date.
- You can only check-out a guest reservation with a departure date that is equivalent to today's date or past date.
To check-in on the Calendar
- Locate the reservation on the calendar and click on it
- Select Check-In Guest or Check-In & go to Reservation
You need to confirm the reservations with the status Confirmation Pending to be able to check in a guest.
To check-out on the Calendar
- Locate the reservation and click on it
- Select Check-Out Guest or Check-Out & go to Reservation
You can only check out the guest if they are currently checked-in
To check-in on the Dashboard:
- Go to the Dashboard and click on the Arrivals tab
- Click the arrow icon and select Check-In
💡Remember
Navigate through the Today and Date Picker features to see the arrival or departure information for other dates.
To check-out on the Dashboard
- Go to the Dashboard and click on the Departures tab
- Click the arrow icon and select Check-out
To check-in a guest on the Reservation Page:
- Go to the corresponding Reservation Page
- Change the reservation status to In-House
- Confirm the change
The guest should be assigned to a room/unit before check-in
To check-out a guest on the Reservation Page:
- Go to the Reservation page of the reservation to be checked-out
- Change the reservation status to Checked Out
- Confirm the change
To check-in a guest through the Accommodations tab:
- Go to the corresponding Reservation Page and go to the Accommodations tab
- Switch the toggle under Occupied column to YES
- Confirm the change
The guest should be assigned to a room/unit before switching the toggle
To check-out the guest on the Accommodations tab:
- This option will only work if the reservation is currently In-House (the toggle is currently switched to YES)
- This option will check out the whole reservation (if it's a group or split reservation, all the accommodations will be marked as not occupied)
- Go to the Accommodations tab of the corresponding Reservation Page
- Switch the toggle under the Occupied column to NO
- Confirm the change
- Read the warning and confirm the change
To check-in and check-out the guests in group/split reservations separately
Go to the Accommodations tab in the Reservation Page and switch the toggle under the Occupied column to YES to the guest(s) to check-in, and NO to the guest(s) who will check-out.
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