There are multiple options to check-in and check-out your guests in Cloudbeds PMS. This article explains both processes within each available option.
Important considerations:
- You can only check in a guest if their arrival date is equivalent to today's date or past date.
- You can only check out a guest reservation with a departure date that is equivalent to today's date or past date.
If the customer booked through an Online Travel Agency (OTA), you must update the reservation in the PMS and also directly in the OTA's extranet. The article Cancel or modify OTA reservations contains comprehensive information on making changes to reservation statuses, dates, and more when the bookings come directly from the channels.
How to check in or check out guests
Option 1 - Check-in & Check-out from the Calendar
To check-in a guest from the Calendar:
- Locate the reservation on the calendar and click on it.
- Select Check-In Guest or Check-In & Go to Reservation.
You need to confirm reservations with the status Confirmation Pending before checking in a guest.
To check-out a guest from the Calendar:
- Locate the reservation and click on it.
- Select Check-Out Guest or Check-Out & Go to Reservation.
You can only check out a guest if they are currently checked-in.
Option 2 - Check-in & Check-out from the Dashboard
To check-in a guest from the Dashboard:
- Go to the Dashboard and click on the Arrivals tab.
- Click the arrow icon and select Check-In.
💡 Remember
Use the Today and Date Picker options to view arrival and departure information for other dates.
To check-out a guest from the Dashboard:
- Go to the Dashboard and click on the Departures tab.
- Click the arrow icon and select Check-Out.
Option 3 - Change the Reservation Status on the Reservation Page
To check-in a guest via the Reservation Page:
- Go to the corresponding Reservation Page.
- Change the reservation status to In-House.
- Confirm the change.
The guest must be assigned to a room/unit before check-in.
To check-out a guest via the Reservation Page:
- Go to the Reservation Page of the reservation to be checked out.
- Change the Reservation Status to Checked Out.
- Confirm the change.
Option 4 - Switch the Occupied Toggle on the Accommodations Tab
To check-in a guest via the Accommodations tab:
- Go to the corresponding Reservation Page and open the Accommodations tab.
- Switch the toggle under the Occupied column to YES.
- Confirm the change.
The guest must be assigned to a room/unit before switching the toggle.
To check-out the guest via the Accommodations tab:
- This option will only work if the reservation is currently In-House (the toggle is set to YES).
- This option will check out the entire reservation (for group or split reservations, all accommodations will be marked as not occupied).
- Go to the Accommodations tab of the corresponding Reservation Page.
- Switch the toggle under the Occupied column to NO.
- Confirm the change.
- Read the warning and confirm the change.
To check-in and check-out guests in group/split reservations separately:
Go to the Accommodations tab on the Reservation Page and switch the toggle under the Occupied column to YES for guests checking in and NO for guests checking out.
Comments
This doesn't work where a guest wants to check out earlier than the check out date. How do adjust this?
Hello, Martin Silitonga!
We have already forwarded your request to our Support team for dedicated assistance. They will contact you as soon as possible to assist.
Regards!
How can one manage an early check out ? Does it make a difference when the reservation has "protected inventory"? Please explain both scenarios.
Hi, Rscheuren,
We have forwarded your request to our Support team, so they can take a closer look and assist accordingly.
Kind regards,
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