This article explains how to access your Cloudbeds PMS account. If you forgot your password and can't login, you can reset the password by following the instructions from this article: I can't access my account, how do I reset my password?
Occasionally, when attempting to log in to Cloudbeds via Google search, you might be redirected to the Ambassador page instead. Bookmark the Cloudbeds login page in your browser to ensure seamless access.
- Access Cloudbeds website
- Click on Login
- Enter your Cloudbeds account email and password
- Login
If your account doesn't have a valid multi-factor authentication by Okta, you will need to follow these instructions: Okta - How to use it to log in to Cloudbeds PMS
If your account has a valid multi-factor authentication setup, you will be requested to verify your login attempt with your confirmed setup:
- Send Push
- You can also select to enter a code
- Check Send Push automatically if you'd prefer to receive it automatically next time you log in
- If Send Push was selected: open Okta app on your phone and respond to the push notification by clicking "Yes, Its Me".
- If "enter a code" was selected: open Okta app on your phone and enter the code you see in the app:
- Now you have accessed your system.
- If you have an Organization or multiproperty access, check the section below The Property/Organization Selector for Organizations or Multiproperty Users.
Check this article to learn about Alternative MFA Methods - How to Set up
The Property/Organization Selector for Organizations or Multiproperty Users
If you have an Organization or have access to multiple accounts under one single user login, you will be redirected after the login page to a Property/Organization Selector, where you can either:
- Select a property to login OR
- Select the Organization page you want to login
With the selector you can choose which login page you want to land, as an Organization user or as the property-level user you select. A new tab will be opened with the main hotel page or Organization page you choose.
- If you want to know more about Organization and Multiproperty user access, check Organization user permissions and Add or edit organization users.
Account access locked due to too many invalid attempts
For security reasons, there is no way to reset this waiting time of 30 minutes. Once you have been locked out, Cloudbeds sends an email to the user to notify them that their account has been locked out due to numerous failed login attempts
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