We know how frustrating it is when you can’t get into your system, especially during a busy check-in. The good news is that most login issues are quick to fix and are usually related to a browser setting or an old saved password.
🛑 First: Are you stuck at the MFA step?
If you are unable to receive a code or your authentication app isn't working, this article is not for you. Please head over to our MFA Guide instead.
Recommended Browsers
For the best experience, we strongly recommend using Google Chrome or Firefox. To avoid being redirected to the wrong page, we suggest you Bookmark the Cloudbeds Login Page for seamless access.
- Cloudbeds allows a single user account to stay logged in on multiple devices at the same time, including desktops, laptops, phones, and the mobile app. If login issues occur on one device while others work, this usually indicates a local browser or device issue.
Step-by-Step Troubleshooting
Try these steps in order. Most users find a solution by Step 3!
1. The "Old Password" Check
If you recently changed your password, your browser might still be trying to use your old one (Auto-fill).
Action: Erase the password field completely and manually type your password.
How to manage passwords in Google Chrome
How to manage passwords in Firefox
2. Test in Incognito Mode
This is the fastest way to see if the issue is "local" to your browser.
Action: Open an Incognito (Chrome) or Private (Firefox) window and try logging in.
Result: If it works here, your main browser has a "cached" error or a bad cookie that needs to be cleared.
How to open incognito mode in Google Chrome
How to open incognito mode in Firefox
3. Clear Cache and Cookies
Sometimes your computer tries to load an old version of Cloudbeds. Clearing your cache forces it to download the newest, most secure version.
Action: Clear your browser data, then restart the browser.
How to clear cache and cookies in Google Chrome
How to clear cache and cookies in Firefox
4. Update Your Browser
Outdated software can cause security "handshake" errors that block logins.
Action: Check for updates in your browser settings.
How to check the browser version on Chrome
How to check the browser version on Firefox
5. Check Browser Extensions
Some "Ad-blockers" or security extensions can accidentally block parts of the Cloudbeds login screen.
Action: Try turning off your extensions one by one to see if one is interfering.
How to turn off Google Chrome extensions
How to turn off Firefox extensions
6. Make sure your system meets our requirements
Please visit the System Requirements article to check our system requirements.
7. Reset your password
You may reset your password. Please follow this comprehensive guide on how to do so.
8. Confirm your user is active
If your password reset was successful but you still cannot access Cloudbeds PMS, your user may not be active or may not have access to the property you are trying to open.
If you are a staff member, contact your property owner or administrator and ask them to confirm that your user is active and has access to the correct property.
Property owners and administrators can check this from Account > Settings > Users. In the user list, check the Active column: a selected toggle means the user is enabled, and an unselected toggle means the user is disabled. Also confirm that the user has access to the correct property.
If you are a property owner or administrator and cannot restore access for the user, contact support@cloudbeds.com with the user's email address, Property ID, and a screenshot of the error or screen where the login stops.
9. Reset your browser
This should be your last resort since restoring your browser to its default settings might erase some of your configuration settings.
How to reset Google Chrome
How to reset Firefox
If the above solutions do not fix your log-in issue:
Please open a ticket with our support team at support@cloudbeds.com and include the following details:
- Your Cloudbeds account email address
- Your Property ID
- Whether you use email and password, Google Authentication, or Apple Authentication to log in
- The troubleshooting steps you completed from this article
- Incognito result: Did it work in Incognito mode?
- A screenshot of the error or screen where the login stops
- Your list of active browser extensions
- Your computer hardware/software specifications: Mac, PC, or mobile device
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