How to Handle Log-In Issues

We know how frustrating it is when you can’t get into your system, especially during a busy check-in. The good news is that most login issues are quick to fix and are usually related to a browser setting or an old saved password.

Recommended Browsers

For the best experience, we strongly recommend using Google Chrome or Firefox. To avoid being redirected to the wrong page, we suggest you Bookmark the Cloudbeds Login Page for seamless access.

• Cloudbeds allows a single user account to stay logged in on multiple devices at the same time, including desktops, laptops, phones, and the mobile app. If login issues occur on one device while others work, this usually indicates a local browser or device issue.

Step-by-Step Troubleshooting

Try these steps in order. Most users find a solution by Step 3!

1. The "Old Password" Check

If you recently changed your password, your browser might still be trying to use your old one (Auto-fill).

Action: Erase the password field completely and manually type your password.

2. Test in Incognito Mode

This is the fastest way to see if the issue is "local" to your browser.

Action: Open an Incognito (Chrome) or Private (Firefox) window and try logging in.

Result: If it works here, your main browser has a "cached" error or a bad cookie that needs to be cleared.

3. Clear Cache and Cookies

Sometimes your computer tries to load an old version of Cloudbeds. Clearing your cache forces it to download the newest, most secure version.

Action: Clear your browser data, then restart the browser.

4. Update Your Browser

Outdated software can cause security "handshake" errors that block logins.

Action: Check for updates in your browser settings.

5. Check Browser Extensions

Some "Ad-blockers" or security extensions can accidentally block parts of the Cloudbeds login screen.

Action: Try turning off your extensions one by one to see if one is interfering.

6. Make sure your system meets our requirements

Please visit this article to check our system requirements

7. Reset your password

You may reset your password. Please follow this comprehensive guide on how to do so.

8. Reset your browser

This should be your last resort since restoring your browser to its default settings might erase some of your configuration settings.

If the above solutions do not fix your log-in issue:

Please open a ticket with our support team at support@cloudbeds.com with the following details:

1. Your list of activated browser extensions.
2. Your computer hardware/software specifications (Are you on a Mac, PC, or Mobile device?)
3. Your user email address
4. Incognito Result: Did it work in Incognito mode?
5. A screenshot of the error/issue you're getting
6. Steps you performed before getting the error