Payment Processing Report

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This change affects where reports are accessed, but it does not change the report data, calculations, filters, permissions, or financial logic.

If the navigation shown in this article does not exactly match your screen, refer to these guides for the latest reporting navigation experience:

• Consolidation of Reporting in the PMS Menu
• Updated Reporting Navigation and Homepage

Use those articles to identify the reporting layout available in your account before following the navigation steps below.

Payment Processing Report is automatically added to the list of reports in your system once you have Payment Processing enabled. It helps track any transactions made through the payment gateway (authorizations, charges, refunds), as well as check their status and retry or cancel scheduled payments.

To see this report, the following role should be enabled for your user: Authorize and process credit card payments.

Access and generate the Payment Processing Report

1. Access the Main Menu and go to Classic Reports
2. Under Payment Reports, select Payment Processing Report.

3. Summary: This table shows summary of transactions per card type. Fees and Net Amount column are for Cloudbeds Payments only.
4. Export: Export the report as a PDF/Excel file.
5. Email: Email the report.

Filters

1. Date Payment Scheduled For: Select the date range for which the payment has been processed, failed, or scheduled.
2. Status: Choose the payment status.

• Successful: The transaction has been processed through your gateway.
• Failed: An error has caused a failed transaction. The error detail can be found in the Gateway Result column — unselect this status if you do not want to include the sum of the declined transactions on your report.
• Canceled: The user has canceled the scheduled pending transaction.
• Pending: The transaction is in the queue, and your gateway will try to process it on the scheduled date.

3. Credit Card Type: List of all credit card types.
4. Payment Types: Gateway Authorization, Gateway Payment (Charge) or Gateway Refund, Terminal Payment, Chargeback, Chargeback Fee, Chargeback Reversal.
5. Amount: Search transactions with specific amounts.
6. Fee*: Search transactions with specific transaction fees applied.
7. Net Amount*: Search transactions by net amount.
8. Click Apply to generate the report according to the filters.

Overview

In the report generated, you can find the following information:

1. Date: The date the transaction was processed or scheduled for.
2. Guest name: The guest to which the transaction applies.
3. Reservation ID: The reservation number to which the transaction belongs.
4. Gateway Transaction ID: The gateway payment ID that indicates the payment was accepted by the gateway.

Note: The payment ID is the identifier given by the gateway for any payment, which doesn't necessarily indicate a completed payment (e.g., authorization).

5. Arrival date: The date when the guest arrives.
6. Departure date: The date when the guest departs.
7. Payment Method: This column shows the credit card type (Visa, Mastercard, Discover, etc.) and the last 4 digits of the processed credit card.
8. Status: Displays whether the transaction was successful, failed, canceled, or pending (scheduled).
9. Gateway Result: If the transaction fails, you can check the error that caused the failed transaction.
10. Payment Types: Shows whether the transaction was Authorization, Payment Processing (Charge), Refund, Terminal Payment, Chargeback, Chargeback Fee, Chargeback Reversal.
11. Payment Gateway: The payment processor company.
12. Amount: Shows the amount of the transaction.
13. Fee: The amount of transaction fee applied (available for Cloudbeds Payments).
14. Net Amount: Total amount minus the transaction fee (available for Cloudbeds Payments).