- A nightly police report is required by various police departments in Spain for all guests staying at hospitality businesses in Spain.
- Streamline your process by using the Cloudbeds Spain police report, which contains all guest information for check-ins on any given day. This eliminates the need for single traveler registration cards ("parte de viajero").
- The report is ready to upload to the: Guarda Civil, Policia Nacional, Mossos d’esquadra, or Ertzaintza portals. You may need to switch the reporting method in the police portal from manual to file upload to use this service.
The property owner has default access to Police Report - Spain. Other users must be granted permission within Roles. The user role must include the privilege Spanish Police Report under API Credentials and Integrations. Learn more about Roles and Privileges.
Ensure all mandatory guest details are filled, including Additional Guests. Missing information may cause the file upload to fail on the police website.
- Open the Menu
, navigate to Classic Reports
.
- Select Government & Police Reports and click Police Report - Spain.
- Enter your Spanish police hotel ID.
- Select the check-in date for the report.
- Confirm all mandatory guest information is filled.
- Click Generate Report to download the file.
Contact Support if this feature is unavailable.
The report is a text file that can be opened with any text editor, such as Microsoft Notepad, Microsoft WordPad, or Apple Text Edit. Google Chrome, Mozilla Firefox, and Microsoft Edge web browsers allow you to open text files but cannot edit your text file in a web browser.
The government requires various details from guests for the report, which you will find below. If your property has been using guest detail fields for different purposes—such as using a guest's address for invoicing a company instead of for the actual guest's address—we recommend adding custom fields. This will allow you to include any additional information necessary for a guest or a reservation.
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For the Spain Police Report, the reservation details must have all mandatory fields filled in.
The following fields are required for all guests:
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- Guest First Name
- Guest Last Name
- Date of Birth
- Guest Address Street Address
- Guest Address Country
- Guest Address ZIP/Postal Code
If the Guest's Address Country is Spain:
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- Código Municipio (SES) (Additional Information/Custom Field)
It must be copied from this Códigos de Municipios list.
If the Guest's Address Country is not Spain:
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- Guest Address City
The following fields are required for adults (>18):
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- Guest Document Type
- Guest Document Number
- Guest Document Issuing Country
The following field is required for minors (<18):
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- Parentesco (SES) (Additional Information/Custom Field)
It must be copied from this Parentescos list.
The following field is required for adults (>18) with Guest Document Issuing Country in Spain:
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- Soporte Doc. (SES) (Additional Information/Custom Field)
If the Type of document is a Residence permit, populate the Document Issuing Country field with the guest's nationality, not the issuing country. For example, a Moroccan national with a residence permit issued by Spain should have the field populated with Morocco.
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How to fill the Código Municipio (SES) and Parentesco (SES) fields.
The app automatically generates two reports daily at 01:00 UTC and uploads them to your property's documents.
One report is Partes de Viajeros, for which we already listed the required guest details.
The other report is Reservas de Hospedajes, for which the required guest details are:
- First Name
- Last Name
- At least one phone number, cell phone number, or email is needed.
Both reports will be uploaded to the properties every day. If a guest doesn't have the required details for generating a report, it will fail.
If you require assistance, please contact our Support Team to regenerate the reports.
If the reservation has more than one guest, add all the guests and fill in their details.
- Click Guest Details.
- Click +Add Guest.
- Fill out the mandatory details.
- Click Save.
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