| Purpose | Understand the Availability Matrix workspace and the tools available for managing rates, inventory, and restrictions. |
| Best for | Property owners, property admins and operators, and specialized managers responsible for rates and availability. |
| Use this when | You need to review the Availability Matrix, understand its main controls, or identify where to update rates, availability, and restrictions. |
| You need | Access to Rates and Availability in Cloudbeds PMS. Available options may depend on your subscription, permissions, enabled modules, and Availability Matrix experience. |
| Expected result | You can navigate the Availability Matrix, interpret the information displayed, and select the appropriate tool for an update. |
| Important limit | The New Availability Matrix is available only to participating properties during the limited release. |
Introduction
The Availability Matrix is the central workspace for viewing and managing rates, availability, and restrictions across your accommodations and rate plans. You can update one date directly in the grid or apply changes across a longer date range.
Cloudbeds currently supports two Availability Matrix experiences. The Classic experience remains available, while participating properties may have access to the New experience.
Availability of the New Availability Matrix
The New Availability Matrix is available only to participating properties during the limited release.
If your property does not have access, use the Classic experience instructions in this article.
Table of contents
- Access the Availability Matrix
- Understand the Availability Matrix workspace
- Review rates, inventory, and restrictions
- Edit a single date
- Update multiple dates
- Reset allotted inventory
- Review Availability Matrix changes
Access the Availability Matrix
- Click Menu.
- Go to Rates and Availability.
- Select between the New or Classic Availability Matrix versions.
The navigation path is the same for both experiences. The page that opens depends on which Availability Matrix experience is enabled for your property.
The Classic Availability Matrix opens with accommodation and rate plan controls above the matrix grid.
The New Availability Matrix opens with updated filters, property summary rows, date controls, and grid tools.
Understand the Availability Matrix workspace
Select the tab that matches the Availability Matrix experience enabled for your property.
Classic workspace controls
- Long-Term Interval: Update multiple dates, accommodation types, or rate plans at the same time.
- Settings: Open overbooking settings or configure Price Differentials.
- Logs: Review changes made in the matrix or through Long-Term Interval.
- Display Options: Select which rates, restrictions, pricing settings, and inventory rows appear.
- Rate Plans: Filter the matrix by rate plan.
- Accommodations: Filter the matrix by accommodation type.
- Date Range: Select the dates displayed in the matrix.
The following screenshot shows where the main Classic experience controls appear above the grid.
New workspace controls
- Date (Calendar) selector: Select the dates displayed in the matrix. You can also review historical dates back to the start of the previous month.
- View Selector: Organize or group the Matrix by Accommodation type or Rate Plan.
- Insights: Select whether you want to see property data for Availability and Occupancy.
- Availability: Shows the property's total remaining inventory for each displayed date.
- Occupancy: Shows the property's occupancy percentage for each displayed date.
- Rate Plans and Accommodations: Filter the matrix by specific rate plans or accommodation types.
- Options: Select which rates, restrictions, pricing settings, and inventory rows appear.
- Refresh: Refresh the matrix information without reloading the full page.
- Logs: Open Availability Matrix change history in a side drawer.
- Settings: Access supporting Availability Matrix settings, including Price Differentials.
- Intervals: Add new intervals and apply changes across multiple dates, accommodations, rate plans, or days of the week.
Review rates, inventory, and restrictions
The rows available in the matrix depend on your display options, rate plan configuration, enabled modules, and selected experience (Classic or New). Check below which rows can be displayed and the information you will find:
- Accommodation types: Displays the accommodation name and total accommodation quantity.
- Amount Allotted for Sale: The quantity made available for sale, regardless of the actual remaining inventory. When overbookings are allowed, this amount may exceed the property's remaining inventory.
- Group Allotment Blocks: Displays accommodations assigned to allotment blocks when the Groups module is enabled.
- Remaining Inventory: The number of accommodations available before the accommodation type reaches full occupancy. This is not always the same as the amount available for sale.
- MinLOS and MaxLOS: Minimum and maximum length-of-stay restrictions.
- Cut-off: The minimum number of days before arrival that a reservation can be created.
- Last Minute Booking: Controls how close to arrival a reservation can be created.
- Accommodation Blocked: Indicates dates when inventory is blocked for an accommodation or rate plan.
- Closed to Arrival and Closed to Departure: Indicates dates on which guests cannot check in or check out.
- Adult and child pricing: Displays additional guest prices based on the occupancy settings configured for the accommodation type.
- Rates: Displays the nightly rate for each accommodation or rate plan.
Remaining Inventory and the New Availability summary are inventory references. They do not always represent the quantity that can still be sold when overbooking settings or other availability controls apply.
The Classic grid displays the selected rate, inventory, restriction, and pricing rows beneath each accommodation or rate plan.
Rates view
The Rates view organizes the matrix by rate plan. Use this view when you want to review or compare rate plans as the primary grid grouping.
Accommodation view
The Accommodation view groups each accommodation with its associated rate plans. The accommodation row displays its remaining availability above the related rate plan rows.
Derived rate plans
Derived rate plans display an identifying icon in the matrix. Values calculated from another rate plan appear as disabled cells because they must be managed through the source rate plan or its rate plan configuration.
For multi-property groups, the New experience can aggregate rate plans across properties and display the applicable currency in each cell.
Edit the rate, availability, or restriction for a single date
Select an editable grid cell to update a rate, availability value, or restriction for one date.
- Click the applicable cell and enter or select the new value.
- Save the update.
- Click the applicable cell. The existing value is automatically selected, so you can enter the replacement value directly.
- Press Enter to confirm the value and move to the next date.
Dates back to the start of the previous month are available for review.
Past-date cells are read-only and cannot be edited.
For Rate Plans, you can edit Amount Allotted for Sale and Accommodation Blocked in the Availability Matrix.
To edit a rate plan's MinLOS, MaxLOS, Closed to Arrival, or Closed to Departure restrictions, open the rate plan configuration in Rate Plans and Packages.
Update multiple dates
Use Long-Term Interval or Intervals when the same update must be applied to multiple dates, accommodations, rate plans, or selected days of the week.
You cannot use Long-Term Interval or Intervals to directly change the rate of a derived rate plan. Update its source rate plan or rate plan configuration instead.
- Click Long-Term Interval
to open the bulk update panel.
The following screenshot shows the Classic Long-Term Interval panel and the fields used to define a bulk update.
- Click Intervals
to open the bulk update panel in the New Availability Matrix.
- Select the rate plans, accommodations, dates, days of the week, and settings included in the update.
Under the interval settings, select the setting you want to update:
- Amount Allotted for Sale: Set the accommodation quantity available for sale.
- Base Rate: Set a base rate for the selected accommodations and dates.
- MinLOS or MaxLOS: Set minimum or maximum length-of-stay restrictions.
- Cut-off: Set how many days before arrival a reservation must be created.
- Last Minute Booking: Set how close to arrival a reservation can be created.
- Accommodation Blocked: Block inventory for the selected accommodations and dates.
- Closed to Arrival or Closed to Departure: Prevent guests from checking in or checking out on the selected dates.
- Per Person Pricing: Set additional adult or child prices based on the accommodation's occupancy settings.
- Enter or select the required value.
- Click Add Interval.
Properties with an eligible Cloudbeds package may also have Increase and Decrease options when updating Base Rates. These options adjust existing rates by a specified amount or percentage.
Reset allotted inventory
Use the reset option when you need to align the Amount Allotted for Sale with the actual remaining inventory across a date range.
- Open Long-Term Interval in the Classic experience or Intervals in the New experience.
- Select the required Accommodation Types.
- Select the Start Date and End Date.
- Under the interval settings, select Amount Allotted for Sale.
- Leave the units field blank.
- Click Add Interval.
- In the confirmation window, click Reset to Available Inventory.
The following screenshots show the Classic reset workflow and confirmation message.
In the New experience, open Intervals and use the same reset workflow to align Amount Allotted for Sale with the available inventory.
Review Availability Matrix changes
Use the available history tools to identify changes made to rates, availability, or restrictions.
Availability Matrix Logs
Open Logs to review changes made directly in the matrix or through Long-Term Interval.
The following screenshot shows the change records available in the Classic experience.
Availability Matrix Logs
Open Logs to review broader changes made directly in the matrix or through Intervals. Logs open in a side drawer without taking you away from the matrix.
Related articles
Review these resources for step-by-step instructions for the rate, availability, and restriction settings introduced in this overview:
- Base Rates and Availability Matrix - How to Add or Edit MinLOS and MaxLOS Restrictions for your Base Rates
- Blocking, Unblocking, and Managing Room Availability in the Calendar and Availability Matrix
- Base Rates and Availability Matrix - Closed to Arrival/Departure Restrictions
- Base Rates and Availability Matrix - How to Add Extra Person Fees
- Price Differentials - Everything you need to know
Comments
can we please get a simple occupancy row at the very top of the availability matrix?
Hello, Tony Bishop!
Thank you very much for your valuable feedback.
Based on your comment, we have already created a new idea for you in the Cloudbeds Community. Please feel free to access it by clicking here.
The idea is visible and open to votes, so other users can see it and vote for it. The more votes, the better!
Kind regards!
It would be great if we change the minimum length of stay in the availability matrix on our base rates if it then changes all the other rate plans as well.
When I set a long-term interval and save it makes a very messy change to my base rate settings. Why?
Hello, paul goodenough,
We have created a new ticket for you, so that our Support Team can take a closer look at your request and offer assistance as soon as possible.
Regards!
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