The Cloudbeds Help Center (also known as the Support Portal) is your central resource for self-service support. Use it to access knowledge base articles, training videos, and the Getting Started guide — and to submit, view, track, and reopen existing support tickets.
Access the Help Center
The easiest way to access the help center is by clicking the Knowledge base option within your Cloudbeds PMS:
- Click Account
- Go to the Help section and click Knowledge base
Bookmark (save) this link directly in your browser.
Help Center options
Use the Help Center to:
- Access our library of on-demand and paid training courses in Cloudbeds University
- Share your ideas with the Cloudbeds Community
- Check our knowledge base articles (your manuals/guides to navigate the system)
- Submit a ticket to Contact Support
- And more!
Find, View, and Manage Your Existing Support Tickets
No account is needed to create a ticket or access all of the free information, like videos, the Getting Started guide, and the Knowledge Base.
However, if you want to track and manage your tickets, you must log in to your account on Cloudbeds PMS or sign up on our Help Center page with your user email and password. If you want to learn how to add new users or edit existing users, you can refer to this article.
Once signed in, you can view your entire history of tickets, including:
- Open tickets (Requests)
- Closed tickets
- Tickets you are copied on
- Community posts
- Articles that you are following
Here is how:
Sign in to your support portal account, and then:
- Click the drop-down arrow next to your name
- Click My Activities
- All of your tickets are displayed — including open requests, closed tickets, and tickets you are copied on. You can also use the Search requests bar to find a specific ticket by keyword.
To go directly to your existing tickets, visit: myfrontdesk.cloudbeds.com/hc/en-us/requests
You will be prompted to sign in if you are not logged in yet.
Looking to reopen a closed ticket? Open the ticket from your My Activities page and reply to it directly — this will automatically reactivate it for our Support Team.
If you want to check your live chat history, you must contact our Support Team.
Refer to this article to learn how to change your support satisfaction review.
Comments
is this an old page? mu support portal page looks noting like this and I can not find my chat history... it when away as soon as the chat was over so i never got to go read the links I was sent.
Hello, Melanie Schaubhut!
Thank you so much for asking this question and for your valuable suggestion.
You have a good eye for detail! We will update this article to display the updated layout of Cloudbeds PMS/Support Portal.
For dedicated assistance, please feel free to contact our Support Team.
Kind regards!
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