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Cloudbeds Community and Ideas submission - Everything you need to know

Juss Reyes
Updated

This article offers a general overview of the Cloudbeds Community, how to join and submit your ideas, ask questions, and more.

Overview

The Cloudbeds Community is a space where Cloudbeds users and team members can openly discuss and share ideas. This space also includes a section for asking open questions that anyone in the community can answer, encouraging collaboration, participation, and continuous learning.

How to access

  1. Go to our Cloudbeds Help Center and click on the Community icon
  2. Select the preferred topic to access and participate

  • For the moment, the Cloudbeds Community platform is only available in English.
  • You can post your ideas and questions in your preferred language, and our multilingual community members will respond.

Community sections

Welcome section
The Welcome section briefly introduces the Cloudbeds Community and includes helpful guides for all users, such as the community guidelines and the most frequently asked questions.
What's new?

Find the latest news about your Cloudbeds products, including new releases based on your submitted ideas and improvement suggestions.

"How do I..."
This is an open space to ask questions that any community member (including the Cloudbeds team members) can reply to.
Ideas hub per feature
The Ideas space is organized in Idea Hubs. Each of these spaces allows you to submit your valuable ideas as usual. Continue reading below to learn how to submit your ideas. 

Important:

  • Asking a question in the "How do I..." section does not guarantee an immediate answer from any community member.
  • For urgent requests, contact our Support Team and provide all the corresponding request details.

Community badges

Community Stars

CS.png

Community Stars actively join the conversation and participate, sharing ideas and chatting with other members.

Active Responders

AR.png

Active Responders always comment/reply to others' ideas and lend a helping hand to fellow community members.

Frequently asked questions

How do I submit an idea?
  1. Click on the desired community topic
  2. Select the applicable sub-topic
  3. and click on New post
  4. Add your idea details
  5. Click Submit 

 

What happens to my submitted idea?
Once received, all the submitted ideas are reviewed by our dedicated team. When they have been successfully reviewed, they are set as open for votes so all the community members can see your idea and vote for it.

Our team monitors and tracks all the ideas so they are successfully sent to our Product Team for a deeper evaluation. If an idea needs more details, a Cloudbeds team member will ask you for more information to ensure we capture all the details.
Where are the previously sent ideas from the Ideas Board?

The Ideas Board has been replaced with this new Cloudbeds Community, allowing users to have an open space to share ideas, ask questions, and interact with other Cloudbeds users.

The previously submitted ideas have been categorized and sent to the corresponding departments for evaluation, and all the new ideas submitted in the Cloudbeds Community will also be reviewed.

📢 Your voice matters!

💡Do you have any other questions?

Access your Cloudbeds Community and visit the FAQ.

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Comments

6 comments
Date Votes
  • Avatar
    Mark Nueva

    Hi Team,

     

    please if you could allow the advance invoicing feature on the groups as well.

    what we are aiming is to delete unwanted invoices that will create confusions. 

    many thanks!

     

    Mark 

    0
  • Avatar
    Juss Reyes

    Hello, Mark!

    Thank you so much for posting this great idea!

    Based on the provided details, we have already created a new idea on your behalf in our Cloudbeds Community, so everyone can see it and vote for it. Please feel free to check it out here!

    For future submissions, please access the Community to share your ideas. You can also ask general questions in this space. 

    We remain at your disposal if you have any other doubts.

    Regards!

    0
  • Avatar
    Molly Mosier

    Hello,

    It would be super helpful if we could control the order in which the rooms are booked online. 

    0
  • Avatar
    Juss Reyes

    Hi, Molly!

    Thank you so much for your comment!

    The Cloudbeds Booking Engine displays your accommodations in the same order they have in your Cloudbeds PMS. You can click and drag your accommodations on the Accommodations page to organize them and control the order in which they appear in the Booking Engine (and your Calendar) Click here for more information.

    For future submissions, please access the Community to share your ideas. You can also ask general questions in this space. 

    We remain at your disposal if you have any other doubts!

    0
  • Avatar
    Jenn Sullivan

    Hi, I would like to request that you all add an SMS notification feature. For small businesses it would be really helpful to get a text notification in addition to the email notification when a new reservation is made. 

    Thank you

    0
  • Avatar
    Juss Reyes

    Hello, Jenn!

    Thank you so much for posting this idea! 

    We have already created a new idea on your behalf in our Cloudbeds Community, so everyone can see it and vote for it. Please feel free to check it out here!

    For future submissions, we kindly invite you to access the Community to share your ideas. You can also ask general questions in this space. 

    Best regards!

    0

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