Customer satisfaction plays an important role within any business. For us, it is one of the main indicators of how well our support team is doing. Our goal is to keep our customer satisfaction score high so we always strive to provide the best support. However, we understand that bad reviews are inevitable. When that happens, our team will do our best to understand how we can improve and do so to the best of our ability. In return, we would highly appreciate it if you can change/revert your bad rating to a good one if we did well assisting you and this article will walk you through the steps to do so.
1) Locate your ticket number
Whenever you open a ticket with our support team, you will receive an automatic email with your ticket number saying that your request/inquiry was received. This number is located in both the subject and content of the email.
2) Copy the following URL to go to the CSAT survey page
3) Click 'Change my rating'
4) Click 'Good, I'm satisfied' and 'Submit my rating'
If you are not signed in to the email address that was used to submit your ticket, the system will prompt you to log in to your email address. You will need to sign in first before being able to adjust your rating.