How to connect Booking.com to Cloudbeds PMS

Booking.com is one of the largest and most popular travel websites in the world, boasting more than 50 million verified guest reviews on their website. They enable properties - from established brands to small independent properties - to grow their business and reach global travelers of all kinds. Booking.com is available in 43 languages with listings in 230+ countries.

This channel has a very specific activation process that must be followed exactly. This article includes in-depth directions for connecting Booking.com and Cloudbeds PMS. We are unable to initiate this process for you (it's a security measure with booking.com).

Do not perform these instructions until you are at the end of the distribution setup stage and ready to go live. If you're on the onboarding process, reach out to your onboarding coach.

Highlights

All of your rates, rooms, and reservations must be set up in Cloudbeds PMS and your distribution section must be activated before requesting to connect to the channel manager myallocator
Cloudbeds PMS cannot import past reservations from before Booking.com was connected as a distribution channel. These must be added manually as "third-party" reservations. Click here to check a few options to help you on this process
Before connecting, make sure that you have Per-Day-Pricing model setup on your Booking Extranet, not Occupancy Based Pricing. If you want to configure pricing per person, you need to request this setting to you Booking.com Account Manager according to the instructions in this guide.

Before start, note that after the connection is completed:

All updates of Rates, Availabilities and some restrictions (MinLos, MaxLos, Closed to Arrival, Closed to Departure) will be sent to Booking.com exclusively through the channel manager (myallocator). Manual entries for these parameters will no longer be possible on Booking.com's extranet (settings will be not clickable or not visible).
Rates & Availability grids will only be visible for monitoring and conformity checks.
Some restrictions still can be configured on Booking.com (for example, same-day bookings or minimum advance reservation). Contact your Booking.com Account Manager to check which settings can be edited and ask to provide you access to set up them
MyAllocatorByCloudBeds will be listed as a user on your property's Booking.com user accounts. Check further information here

Step 1 - Getting Started

If you do not have an account at Booking.com:

Create an account at Booking.com. using this sign-up link

If you do have an account at Booking.com:

Continue with Step 2 below.

Step 2 - Login to Booking.com

The first step is to log in to your Booking.com extranet - Booking.com requires the connection process to start on their side:

Click here to access the extranet
Enter your property username and password

If you have forgotten your booking.com extranet login, contact Booking.com customer support team directly.

Step 3 - Select Cloudbeds as your connectivity Provider

Click on Account
Select Connectivity Provider

If you do not have the Connectivity Provider link on your account, you must upgrade your Booking.com extranet version.

Contact your Booking.com account manager directly and request them to upgrade your extranet.

I need to switch the connection from my previous channel manager to Cloudbeds

Click on Switch Providers on the right side

Search and select Cloudbeds as your new connectivity provider
Select the features to integrate with the channel manager - We strongly recommend you to select Reservations, Rates & Availability

Click on Next to proceed

For Cloudbeds users, you must choose Cloudbeds as your connectivity provider and not Myallocator by Cloudbeds
Currently, the integration does not support content and photos feature - On this step, select Reservations, rates and availability

Complete the agreement and click on Request connection

Proceed with Step 4 below

This is my first channel manager connection

Click on Search

Search for Cloudbeds
- For Cloudbeds users, select Cloudbeds and not myallocator by Cloudbeds
Select the features to integrate with the channel manager - We strongly recommend you to select Reservations, Rates & Availability

Once you finish, click on Next

Click to accept the terms and conditions and click on Yes, I accept

Proceed with Step 4 below

Step 4 - Provider confirmation

Once you've submitted the connection request, you should receive a notification email along with the contract XML Signup Agreement with Booking.pdf.

Our support team will receive an email notification with your data and we will send you a confirmation email once all the settings have been completed.

Once you submit the request, Cloudbeds support team will confirm the connection within one business day
You can check the status of the request from your Booking.com extranet under the Channel manager link at any time.

If you chose “Don’t connect me automatically with the provider”, activate the connection via the email link you received.

If you have any problems with your email link, on the ‘Channel manager’ page, click on ‘Activate connection with Cloudbeds'.

Slack | Iara Carmo | Cloudbeds | 71 new items

Step 5 - Start mapping Booking.com in Cloudbeds PMS

Go to the manage area inside Cloudbeds PMS

Go to Channel Distribution tab and click on Channels
If you have correctly completed the steps above, Booking.com will be displayed on your channels list as Ready for mapping - Click on this button to proceed

Select the Channel Accommodation Type from the dropdown menu to match the accommodation type on Cloudbeds PMS.

For detailed information about the mapping process, check this article: Distribution Channel Mapping Guidelines.

Select the Standard Rate in the Channel Rate Plan dropdown.

You can create multiple rate plans for each room type and have those sync to Booking.com. Click here to check further information.

Click on Adjust all to add a Base Rate Adjustment for each room type if needed (If you want to skip this step, leave it at zero). After adding the adjustment, click on Apply, and then go to the NEXT STEP when completed.

If you use a currency on Booking.com that DOES NOT MATCH your Cloudbeds PMS default currency, select that on this step:

The option you select below must match what is set on your Booking.com extranet.

If you have any additional Booking.com rate plan which is XML Enabled, you can set a rate derivation which will be relative to the Standard Rate (e.g. 10% higher than the base rate). Click 'Configure' to configure the rate plan.

The configuration can only be done by percentage (%) and not fixed amount (e.g. the base rate +10 USD)

If you'd like to set up the rate plan using the fixed amount, the rate plan has to be configured directly on Booking.com extranet with further assistance of your Booking.com account manager.

Click on Continue to finish the channel setup

You are done! A full inventory refresh has now been sent to Booking.com to ensure that your property’s availability and rates are synced on the channel.