How to Connect Booking.com to myfrontdesk

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Booking.com has a very specific activation process that must be followed exactly. This article includes in-depth directions for connecting Booking.com and myfrontdesk. If you have problems with the process, please contact your booking.com account manager for assistance, as we are unable to initiate this process for you (it's a security measure with booking.com).

Do not perform these instructions until you are at the end of the distribution setup stage and ready to go live. 

Highlights

  • All of your rates, rooms, and reservations must be set up in myfrontdesk and your distribution section must be activated before requesting to connect to the channel manager myallocator. 
  • Myfrontdesk cannot import past reservations from before Booking.com was connected as a distribution channel. These must be added manually as "third-party" reservations.
  • Reservations, Modifications, and Cancellations will be imported through myallocator into your myfrontdesk account. However, it is the responsibility of the property to always keep track of the Booking.com extranet to monitor the status of each booking generated online.

Please note that after the connection is completed:

  • All updates of Rates, Availabilities and some restrictions (MinLos, MaxLos, Closed to Arrival, Closed to Departure) will be sent to Booking.com exclusively through the channel manager (myallocator). Manual entries for these parameters will no longer be possible on Booking.com's extranet (settings will be not clickable or not visible).
  • Rates & Availability grids will only be visible for monitoring and conformity checks.
  • Some restrictions still can be configured on Booking.com (for example, same-day bookings or minimum advance reservation). Please contact your Booking.com Account Manager to check which settings can be edited and ask to provide you access to set up them
  • MyAllocatorByCloudBeds will be listed as a user on your property's booking.com user accounts. Please note that you have the option to remove it but we kindly ask you to not do so, we will need to use this user during the activation process and for troubleshooting issues between Booking.com and channel manager.

How to connect Booking.com to myfrontdesk

Step 1. Getting Started

If you do not have an account at Booking.com:

Create an account at Booking.com. Here's the sign-up link: https://join.booking.com/

If you do have an account at Booking.com:

Please continue with Step 2 below.

Step 2. Login to booking.com

The first step is to log in to your booking.com extranet. This is because booking.com requires the connection process to start on their side.

  1. Click here to access the extranet
  2. Enter your property username and password

If you have forgotten your booking.com extranet login, please contact booking.com customer support directly.

Step 4. Provider confirmation

Once you've submitted the connection request, you should receive a notification email along with the contract XML Signup Agreement with Booking.pdf.

Our support team receives an email notification with your data and will send you a confirmation email once all the settings have been completed. After that, you will receive an email like the one below:

Once you submit the request, myallocator will confirm the connection within one business day.

You can check the status of the request from your Booking.com extranet under the Channel manager link at any time.

Step 5. Confirm the Connection

Once the request of connection has been confirmed by myallocator support team, you'll receive an email asking to complete the activation

  1. 'Click Here' to confirm the connection.

2. Click on ‘I confirm the connection with myallocator’ and the connection will be enabled.

Congratulations, myallocator is your new Channel Manager! Go ahead and proceed with the room mapping (Step 7 bellow)

Step 6. Start mapping Booking.com in myfrontdesk

Please note that after the connection is completed:

  • All updates of Rates, Availabilities and some restrictions (MinLos, MaxLos, Closed to Arrival, Closed to Departure) will be sent to Booking.com exclusively through myallocator. Manual entries for these parameters will no longer be possible on Booking.com's extranet (settings will be not clickable or not visible).
  • Rates & Availability grids will only be visible for monitoring and conformity checks.
  • Some restrictions still can be configured on Booking.com (for example, same-day bookings or minimum advance reservation). Please contact your Booking.com Account Manager to check which settings can be edited and ask to provide you access to setup them
  • MyAllocatorByCloudBeds will now be listed as a user on your property's booking.com User Accounts. Please note that you have the option to remove it but we kindly ask you to not do so, we will need to use this user during the activation process and for troubleshooting issues between Booking.com and our channel manager.

Go to the Manage area inside myfrontdesk

  1. Go to Channel Distribution tab and click on 'Channels'
  2. f you have correctly completed the steps above, Booking.com will be displayed on your channels list as 'Ready for mapping'. Click on the Ready for Mapping button to proceed.

3. Ready the note carefully and click to agree with the terms

4. Select the Booking.com rooms from the drop down that correspond to myallocator rooms (channel manager by Cloudbeds) and click NEXT when completed.

For detailed information about the mapping process please check this article: Distribution Channel Mapping Guidelines.

5. Add Base Rate Adjustment for each room type if needed. Click NEXT when completed or if you want to skip, leave it at zero.

6. Set the correct currency if this channel works with a different currency than your default:

7. It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Click on 'Full Refresh' on the top right of the page.

Have more questions? Contact Support

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