Set up Okta Verify (MFA) Method

Mariia Korostashevych

Updated July 02, 2025 16:50

Our platform uses a multi-factor authentication (MFA) solution designed to provide stronger security and flexible policy options.

To ensure smooth login process, it is necessary for each user to clear their cache and cookies before logging into the system after the previous user.
If you're facing login issues, go to How to Handle Log-In Issues. If the issue persists, reach out to our support.
For enhanced account security, SMS and email verification are no longer available as Multi-Factor Authentication (MFA) options. Please switch to using a Google or Apple authentication method. These updated methods offer stronger protection against unauthorized access and help keep your data secure. If you need help switching your MFA method, just contact support.

1. Activate Your Account

You will need to activate your account if this is the first time you access the system or if you are resetting your user. Follow the steps below:

You will receive the following email once your user was created in the system, click to Activate Your Account

Now you are redirected to the Multi-factor authentication setup page. Choose and set up the preferred authentication method:

Okta Verify - this is the default and recommended method that we support, which means that you will use a push notification sent to the mobile Okta app.
Security Key or Biometric Authenticator - chose this method if you'd like to chose a security key (USB or bluetooth) or a biometric authenticator (Windows Hello, Touch ID, etc.)
Google Authenticator - chose this method if you'd like to access Cloudbeds PMS by using a one time code from the Google Authenticator app.

Chose to setup the preferred method and click to set it up.

Select your device type: iPhone or Android
If you have an iPhone follow the link to the Apple store and download an Okta app on your phone.
If you have an Android follow the link to the Google Play store and download an Okta app on your phone.
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