Multi-Factor Authentication - Everything You Need to Know

As of June, 2023 we are moving to a new multi-factor authentication solution (MFA). It provides stronger security and flexible policy options for our platform and supports various options, such as: Okta Verify, SMS, voice call and email.

What is MFA?

Multi-factor authentication (MFA) is an added layer of security and protection for your online accounts. MFA is a security feature that combines multiple factors to verify your identity, making it significantly more difficult for unauthorized individuals to gain access to your sensitive information.

Available Methods

  1. Okta Verify - How to set up :  this is the default and recommended method that we support. Set it up to use a push notification sent to the mobile Okta app in order to log in to Cloudbeds PMS;
  2. Alternative MFA Methods - How to Set up :
    • Security Key or Biometric Authenticator - chose this method if you'd like to chose a security key (USB or bluetooth) or a biometric authenticator (Windows Hello, Touch ID, etc.)
    • Google Authenticator - chose this method if you'd like to access Cloudbeds PMS by using a one-time code from the Google Authenticator app.
    • SMS Authenticationenter a single-use code sent to your mobile phone.
    • Voice Call Authenticationuse a phone to authenticate by following voice instructions. This method will be useful if your area has no internet connection.
    • Email Authenticationenter a verification code sent to your email. This method will be useful if you won't have any mobile phone at you.

You can always change the MFA method to another one or Reset Multi-Factor Authentication

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