Reset Multi-Factor Authentication

Mariia Korostashevych

Updated August 04, 2026 11:06

📱 Lost your phone, changed device, or switched authenticator apps?

You have two paths to regain access — choose the fastest one for your situation:

Fastest path — ask your Property Admin (takes under 30 seconds):
Any property owner or staff member with user-management permissions can reset your MFA immediately from Account-> Settings-> Users three-dot menu next to your name -> Reset MFA Status. You do not need to contact Cloudbeds Support.

Self-service path — if you saved backup codes during setup:
On the login screen, click Use Backup Code and enter one of the codes you saved when you first set up MFA.

If you are a property owner locked out with no other admin available: contact Cloudbeds Support with your email address and property ID — our team can verify your identity and assist.

If you are a property owner or admin
How a Property owner can reset for other users
If no manager or owner is available, contact Cloudbeds Support with your email address and property ID.

Cloudbeds uses Multi-Factor Authentication (MFA) to provide an industry-leading layer of security for your account. This ensures that even if your password is compromised, your property data remains protected.

Modernizing Your Security

To provide stronger protection against unauthorized access, SMS and email verification are being replaced by more secure, modern methods. Using an authentication app or a hardware key is significantly safer than SMS, as these methods cannot be intercepted via "SIM swapping" or email hacking.

Which Method Should You Choose Next?

After you reset your MFA, you will be asked to choose a new method. Here are our recommendations:

Goal	Recommended Method	Why Choose It?
Fastest & Easiest	Apple or Google Login	Best for those who already use Gmail or an iPhone. "Set it and forget it."
Maximum Security	Passkeys	The "Gold Standard." Uses your device's fingerprint or face scan for instant, un-hackable access.
No Smartphone	Security Key or Desktop Auth	Use a USB device (like a YubiKey) or your computer's built-in Windows Hello/Touch ID.
Traditional	Okta Verify / Google Authenticator	Best if you prefer using a mobile app to generate or "tap" a code.

How to reset for your user

If you are a staff member (non-owner):

You cannot reset your own MFA if you are already locked out. Ask your property manager or owner to follow the "How a Property Owner Can Reset for Other Users" steps below. This takes less than 60 seconds and does not require a support ticket.

🔐 Account showing as Locked or Disabled?

If your account has been disabled or locked due to multiple failed login attempts, your Property Admin can restore access immediately — no support ticket needed:

Go to Account-> Settings-> Users
Find the user and click Edit
Set the status to Active and click Save
Use the three-dot menu to send a fresh Reset Password or Activation link

If you are a manager or owner and are locked out yourself, and no other user at your property has admin-level access, contact Cloudbeds Support with your email address and property ID. Our team can verify your identity and assist you with regaining access to your account.

If you are a property owner or admin:

You can reset your own MFA. Note that this option only becomes available after you have been logged in for at least 10 minutes. If you open My Profile immediately after logging in and do not see the Reset MFA option, wait a few minutes and refresh the page.

This delay is a security measure — it prevents anyone who gains brief access to an unlocked screen from immediately resetting the account's MFA method.

Account
My Profile
Reset Multi-Factor Authentication
Reset

You will be logged out automatically. When you log back in (using your email and password), you will be prompted to set up your new, preferred MFA method.

Enter your username or e-mail

Enter your Password

Now set up the preferred MFA method

Follow the instructions from this article to set it up: Okta Verify - How to set up or Alternative MFA Methods - How to Set up

Organization users: If your user belongs to an Organization or multiple properties and MFA cannot be reset from the property-level Users page, contact Cloudbeds Support with your email address and property ID.

How a Property owner can reset for other users

Account
Settings
Users
Click three dots near the user
Select to Reset MFA status
This action will trigger the user to reset their MFA method next time they log into the system.

If the user is still unable to log in after the MFA reset, contact Cloudbeds Support with the user's email address, property ID, and a screenshot of the error or screen where the login stops.