Marketplace - Marketing and Reputation Apps

Cart Abandonment
CartStack isn't integrated with Cloudbeds PMS, but JavaScript code can be added to Booking Engine.

Region: Worldwide

Fideltour downloads reservations and guests from Cloudbeds PMS to perform advanced marketing actions and campaigns, such as pre-arrival emails and surveys. The guests imported from Cloudbeds are created in Fideltour CRM, and any duplicates are merged.

Guest segmentation tags generated in Fideltour are integrated into Cloudbeds PMS as guest notes.

Region: Worldwide

GuestRevu reads reservation data and sends out surveys and messages to guests.

Region: Worldwide

Website optimization
The Hotels Network isn't integrated with Cloudbeds PMS, but Javascript code can be added to Booking Engine. The Hotels Network team provides support for that.

Region: Worldwide

Hotels Quality reads reservations and guest data to send messages to guests. The app is available in Spanish.

Region: Worldwide

Reputize gets reservation and guest data to send satisfaction surveys. When apps connect for the first time, a new Reputize account is generated.

Region: Worldwide

Revinate retrieves reservations and guest details from Cloudbeds and runs a machine-learning program that matches and merges profiles based on the guest data from Cloudbeds. For example, A customer who made one booking with their work email address and one with their personal email address will be merged into one profile based on other matching parameters. The Revinate marketing platform allows user to specifically segment their guest database based on profile and reservation fields and send highly personalized email campaigns to drive high conversion. The integration can also run other Revinate products like Ivy, Guest Feedback, ResSales, and RezForce.

Region: Worldwide

ScaleFast retrieves reservation, guest data, and guest notes from Cloudbeds PMS to create email marketing campaigns to bring back old guests to the property. It is possible to measure the number of people who received and opened the emails sent as part of a campaign. Any changes in the reservation or guest details are synced in real time between both platforms.
Items and adjustments can also be posted from ScaleFast into the reservation folio as part of their upselling functionality.

Region: Worldwide

StayFi retrieves guest reservation details daily and offers customized Email Marketing Communications about promotions to its guests. The email communication can be pre-stay, during-stay, or post-stay for surveys.

StayFI also offers hardware for Wi-Fi management and allows WiFi occupants to use email alerts to properties.

Region: Worldwide

TrustYou reads guest data to send out surveys. When apps connect for the first time, a new TrustYou account can be generated automatically.

Region: Worldwide

Xperium pulls reservations from myfrontdesk. The pre-check-in functionality updates guest details (passport, e-signature, and health declaration included) back to Cloudbeds PMS. Customer requests are synced back to Cloudbeds in the form of a custom field. Their upselling functionality allows the hotel to email the guest the room upgrade and item/service upsell options. Any purchased upsells will be synced back to the reservation folio.

Region: Worldwide

myHotel reads guest emails, validates them, and sends out surveys.

Region: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cote d'Ivoire, Dominican Republic, El Salvador, Honduras, Mexico, Nauru, Nicaragua, Panama, Paraguay, Peru, USA, and Uruguay