This article shows the steps to follow to create, edit, delete/remove taxes and fees on Cloudbeds PMS. See this article for more information about which types of taxes/fees can be set up for your property.
Create new taxes and fees
- Account
-
Settings Page
-
Payments
- Taxes and Fees tab
- Click on +New Tax or Fee
- Creating a tax does not automatically apply it to room rates (this needs to be done separately). Learn how to Apply Taxes and Fees To Reservation Sources
- It is not possible to create an inclusive flat fee per reservation/accommodation on Cloudbeds PMS.
6. Select whether you are adding a Tax or a Fee
7. Chose Payment Fee option if you need to set up a conveniance fee
8. Set whether the tax/fee is for items or reservation. Check both boxes if it applies to more than one.
9. Enter the Title for this tax or fee
-
- This is public facing and seen by guests on their reservation summary, invoice, and folio.
- The text entered appears on your booking engine.
- To translate the text to the language in which the guest is viewing the bookings page, enter the translation of this text for each language. Leaving it empty for that language will show the same text as your main application language.
10. Code: Optional and for internal use. These are often issued by state or federal governments.
11. Is your tax included in price? This checkbox is specifically available when you choose "Percentage of Total" as your tax type. This is because a percentage-based tax can easily be calculated either on top of the base price or as a component of the final price.
12.Select the rule of your Tax/Fee:
- fixed per accommodation;
- percentage of total
- fixed per room night/product
- fixed per reservation
- fixed per guest per night
- rate based percentage. Learn more about this type here: Rate-Based (Dynamic) tax
13. Amount: Up to 5 decimal places are currently supported. (Example: 15.50511%)
14. Apply to selected accommodations. Learn more here: Set up taxes and fees by accommodation type
15. Date range. Learn more here: Set up taxes and fees by date range
16. Save
- The system does not allow configuring a Tax with rate of 0%.
- Check the following article to link your taxes/fees to an item/product or services: Apply Taxes and Fees to Items or Services
Edit taxes and fees
- Once the tax/fee is set up and saved, it is not possible to edit the type. In this case, the solution is to create a new tax/fee.
- If changes are applied in the tax availability (Items/Reservations) by deselecting Items, the system will remove this tax from all the applicable products. In case of Reservations, the tax will be removed from the sources where it was previously added to. If the tax needs to be added back, users will have to add it manually one more time. More information here.
- Go to the Taxes and Fees tab within the Payments section
- Find the tax/fee to be edited and click on the three dots next to it
- Edit
- Apply the required changes
- Click Save
If you are updating existing taxes/fees you will see a pop up asking you if you need to recalculate your taxes. Select the applicable option and continue.
Delete taxes and fees
- Deleting a tax or fee will only apply to new future reservations. It will not apply to all the transactions and reservations that already exist within the system.
- To remove taxes and fees from existing reservations, see the section below.
- Go to the Taxes and Fees tab within the Payments section
- Find the tax/fee to be deleted and click on the three dots next to it
- Delete
- A system alert will appear to confirm the removal. Click Delete to proceed
Remove taxes or fees from existing reservations
When a reservation has taxes and fees applied, these are displayed in the reservation breakdown (See the example below: Pet fee). To remove taxes or fees from existing reservations, it will be required to adjust a charge in the corresponding reservation folio.
- Go to the reservation which tax or fee should be removed, for example the Cleaning Fee here
- Go to the Folio tab
- Click on add/adjust charge, and select Adjust charge
- Add the corresponding adjustment details, and make sure to apply the adjustment to the correct category (cleaning fee, in this example)
- Click on Adjust charge
- The reservation balance due will be updated accordingly, and the fee will appear as zero
- The adjustment will be reflected in the reservation folio as well:
Comments
Please sign in to leave a comment.