1. Cloudbeds
  2. Configuration Hub
  3. Property Configuration
  4. Taxes and fees

Set up and manage the Convenience fee

Mariia Korostashevych
Updated

Overview

This fee helps you to better manage the card processing expenses while providing a transparent and customizable experience for your guests. By enabling this feature, you can apply an additional charge to guest transactions, allowing you to recover a portion of your expenses. 

  • The Convenience Fee is optional, and hotels are responsible for complying with local laws and regulations regarding additional charges. In some regions, offsetting card fees by charging guests extra is restricted or prohibited. You should seek professional legal advice to ensure compliance with your country's regulations.
  • This feature is only available if you use Cloudbeds Payments.

Benefits

  • Customizable Fee Amount: You have complete control over the fee and can set it as a percentage or a fixed amount according to your needs.
  • Default Settings: The Convenience Fee is initially disabled but can be easily enabled and customized.
  • Editable Display Name: You can modify the fee's display name to match your branding or guest communication preferences.
  • Automatic Application: Once activated, the fee is automatically added to card transactions on the guest's folio as a line item, making the charge clear and transparent.

How to set it up

  1. AccountAccount menu.png->Settings Settings blue.png
  2. Payments Payments icon.png
  3. Taxes and Fees
  4. +New tax or fee
  5. Select a Payment Fee type
  6. Edit the name of the fee per your needs
  7. Set amount
  8. Save

  9. Now you will also collect a convenience fee whenever a card transaction is made. 
  10. Once the Payment is successful, the Convenience Fee will be posted on the Folio.
  11. When you are taking payment in Cloudbeds PMS, some users have the permission and ability to waive the Convenience Fee if needed. Enable the ‘Waive Convenience Fee’ privilege in the Payments Permission settings.

If you are refunding a payment tied to a Convenience Fee, please adjust the Convenience Fee before issuing the refund.

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Comments

5 comments
Date Votes
  • Avatar
    Siubhan O\'Connor

    In the dropdown list for Creat Fee, there is option to add a "Payment Fee". Does this need to be activated somewhere? 

    Thanks

    Siu

    0
  • Avatar
    Juss Reyes

    Hello, Siu Siubhan O\'Connor, 

    We have created a new ticket for you so that our Support Team can take a closer look, and assist you as soon as possible with this question.

    Regards!

    0
  • Avatar
    Jaime Pelegri

    Buenas noches,

    Lo que tenéis que hacer es facilitar una factura de las comisiones de los pagos a través de Cloudbeds Payments. Es decir, que nos llegue a nuestra cuenta bancaria el importe total del cobro de las reserva y que mensualmente se descuente el cobro la comisión de todas las transacciones en vez de recibir el dinero del valor de la reserva menos la comisión diariamente. Además, tal y como he dicho al principio,  emitir a los hoteles una factura de esas comisiones.

    0
  • Avatar
    John Reyes

    Buenas tardes Cloudbeds,

    Toda plataforma donde hacen retención de una comisión al monto cobrado, debería estar obligado a proporcionar una Factura. En méxico todas las transacciones deberíamos facturar la cantidad menos comisión retenida, ya que no podemos fiscalizar su comisión. Tengo dos propiedades y ambas despachos contables, me lo han solicitado.

     

    0
  • Avatar
    Juss Reyes

    Hola Jaime Pelegri y John Reyes, 

    Muchas gracias por tomarse el tiempo de exponernos sus ideas de mejora para el proceso de emisión de facturas. Hemos compartido sus sugerencias en la Comunidad de Cloudbeds, para mayor visibilidad y para que otros usuarios puedan votar por ellas. 

    Valoramos su opinión. Nuevamente, muchas gracias. 

    Saludos,

    0

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