Blocking, Unblocking, and Managing Room Availability in the Calendar and Availability Matrix

Juss Reyes

Updated April 24, 2026 19:55

This article covers the types of room blocks available in the Calendar and Availability Matrix — including how to block, unblock, and remove room availability — and provides troubleshooting steps for rooms that are not showing as available after being unblocked.

Block or Unblock Room Availability

Block Room Availability for all Connected Channels and Direct Reservations

The following options will close availability for:

All connected Distribution Channels (OTAs)
Cloudbeds Booking Engine
Direct Reservations on Cloudbeds PMS

Property Owner can create room blocks by default. The rest of the users must be granted permission by the Property Owner. Learn more about Roles and Permissions.

Block Room Availability for Specific Channels Only

Things to know:

The option Closeouts will close availability for specific channels (OTAs) only. The room type will still be available for booking engine and manual reservations within the system.
Property Owner can manage Closeouts by default. The rest of the users must be granted permission to access Distribution by the Property Owner. Learn more about Roles and Permissions

In the Distribution page,

Open the tab
Click to add closeout
Select the channels to be closed
Select the room types to be blocked
Add a date range: select the period of time and the specific days of the week within that period to be blocked.
Add closeout

Closeout Steps Image

Block an entire accommodation type in the Availability Matrix

Option 1 - Long Term Intervals

Use this option to block various accommodations for long periods of time:

Access the main Cloudbeds menu
Go to Rates and Availability
Open the Availability Matrix
Click on +Long Term Interval
Select the accommodation(s) to block
Insert the start and end dates of the block
Select the applicable day(s) of the week
In the Interval Settings, select Accommodation Blocked
Switch the Accommodation Blocked toggle to Yes
Click on Add Interval
Save

Switch Accommodation Blocked toggle to No to unblock/open your blocked accommodation(s).

Option 2 - Short Term Intervals

Use this option to set a block for a short period of time:

In the Availability Matrix, make sure that Accommodation Blocked is checked in the Display Options menu
Find the accommodation to block dates for, and check the dates to close in the Accommodation Blocked row
Save

To unblock your short term interval blocked accommodation, simply uncheck the Accommodation Blocked box and save your changes.

It is not currently possible to select past dates on the Availability Matrix to remove room blocks.

Block a specific accommodation or bed in the Calendar

Option 1 - Blocked Dates

This method allows you to block specific rooms/beds in the calendar without closing the entire room type.

Access the main Cloudbeds Menu
Go to the Calendar
Find the unit to block
Click on the start date of the block
Click on the end date of the block
Select Blocked Dates

After selecting the Blocked Dates option you will then be prompted to:

Confirm the dates
Confirm the accommodations
Provide the reason for the block
Save

The block will appear in gray on the Calendar:

Option 2 - Out of Service

This method allows you to block specific rooms/beds and will display a Red stripe on the calendar.

Access the Calendar
Click on the start date
Click on the end date
Select Out of Service

Confirm the dates
Confirm the accommodations
Provide the reason
Save

The block will appear in red on the Calendar:

Option 3 - Courtesy Hold (temporary room hold)

Courtesy Hold is a block that holds an accommodation for a specific number of days/hours for a guest.

Create it from the calendar and convert it into a reservation if confirmed.

Follow the steps here: How to Create and Edit Room Hold

Unblock a Room — Clear or Remove a Room Block

Use Clear Dates to remove a Blocked Dates or Out of Service block from the Calendar. Once cleared, the room will become available again for new reservations.

Access the Calendar, find the unit to unblock, and click the block
Select Clear Dates

Out of Service

Blocked Dates

Room still not showing as available after unblocking? See the troubleshooting section below.

Troubleshooting: Room Not Showing as Available After Unblocking

If a room still does not appear as available in the Calendar or Booking Engine after clearing a block, check the following:

Active reservations, courtesy holds, or group blocks overlapping those dates.
Calendar filters that may be hiding the room — clear active filters and refresh the view.
Availability changes not yet reflected — check the Availability Changes Log.
For rooms blocked via the Availability Matrix (Long Term Intervals): confirm the Accommodation Blocked toggle is set to No and saved.
For channel-related blocks (e.g., Booking.com hard closures): these must be removed directly on the OTA extranet, then a full availability refresh sent from Cloudbeds.