1. Cloudbeds
  2. Channels & OTAs
  3. Additional Channels
  4. Specific Connections

Connect AOT, Flight Centre, Pitchup, and Qantas to Cloudbeds PMS

Gabriela Garcia
Updated

In this article, we're diving into the world of travel in Australasia with AOT, Flight Centre, Pitchup, and Qantas. Each of these channels plays a key role in shaping travel experiences in the region.

Connect channels to Cloudbeds PMS

Step 1 - Getting Started

  1. If you don’t yet have an account on the channels:

First, you need to create an account via the sign-up link or reach out to their customer support via email:

Channel Link Contact
AOT (Helloworld) Sign-In Registration email
Flight Centre

Register

Sign-In

 Support contact
Pitchup Register -
Qantas Sign-In

Support email 1

Support email 2
  1. If you already have an account on the channels:

Go ahead and proceed to Step 2.

 To enable the connection with AOT, Pitchup, FlightCentre, and Qantas channels, you must:

  1. Set OTASWITCH as the channel manager in the channel extranet before starting the configuration in Cloudbeds PMS.
  2. Ensure that the accommodations for these channels are properly configured on the extranet side.

Step 2 - Connect your channel account through Cloudbeds PMS

  1. From your AccountAccount menu.png, click on Settings Settings.pngand go to Distribution Distribution icon.png
  2. Search for either AOT, Flight Centre, Pitchup, or Qantas on the Discover tab
  3. Click to Enable Channel

  1. Log in with your channel Hotel ID and click Continue to proceed

  1. Fill in the Property Information and click Continue

General details_EN.png

 The property information is pre-populated from your Property Profile. However, the first and last names may be empty if not provided when setting up your property profile. You must provide this information during the channel setup to proceed to the next step.

  1. Click to Configure each accommodation. A pop-up window will open; fill in the required fields.

  • Each accommodation has to be configured individually.
  • Accommodation name and Maximum Occupancy are pre-populated from PMS settings.
  • Additionally, you need to specify the Maximum children occupancy.
  • For pricing, entering the Room Rate as part of the initial setup is necessary. However, the Rate Plan you choose will be applied to the accommodation type.

Accommodation configuration_EN.png

  1. Add a Base Rate Adjustment for each room type (if needed). When completed, click Continue, or leave it at zero if you want to skip it.

  1. After completing all steps, you will be prompted to the Confirmation page. Here, you can switch between the channel setup steps and edit your channel settings (if needed).

Click Finish.

  After completing the Confirmation page, the channel enters the Pending approval phase. During this time, you won't be able to make changes.

Pending state_EN.png

  1. When the connection has been enabled, you will be notified via email. You can manage the channel from the Channels list.
  2. Click on Full Refresh to send an update to the channel.

 Any further room and/or mapping updates require customer support assistance.

 To disable or re-enable the connection, please contact the customer support team.

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