Guest Status Overview


This feature requires the Cloudbeds Plus plan or higher/equivalent.

What Is Guest Status?

Guest Status can be used to create different categories of guests, which are then displayed in both the Guest section and any reservations involving the customer in your system.

Some examples would be for VIP, AAA Member, or even if you've disallowed them. Hopefully you haven't had to do that last one too often.

Note: Guest status is designed to be an internal reference for your staff and does not change or affect any reservations or the booking engine. 

Applying 'Disallowed' status to a guest does not prevent the guest from creating a reservation

How to set up
  1. Click on settings icon
  2. Open 'Guest Status' page
  3. Once on the Guest Status page, click the green ADD button.
  1. Fill out Status name and add a description
  2. Click 'Save'
Uses for Guest Status

Once you have created a guest status, there are a number of uses:

Assign a status to a customer inside of the reservation

For instance, I've assigned the VIP status I created to my guest Tom Jones:

Filter Guests

Access 'Guests' tab and filter by Guest Status

Create a Reservation

When you add the guest name into a newly manual reservation, the guest status will be displayed next to the email address of the guest.

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