How do I disallow a guest?

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This feature requires the Cloudbeds Plus plan or higher/equivalent.

Hopefully, you will have amazing guests only, but if you end up with a guest that you want to disallow for future reservations this tutorial will show you how to create a guest status and apply it to the guest profile.

IMPORTANT:

Please note that at the moment disallowing a guest in myfrontdesk means putting an internal status that shows up when you add a reservation manually with a previous guest or view the reservation.

There is currently no automatic mechanism to prevent a disallowed guest from making a booking, but this functionality is planned in the future. 

  1. Go to Manage and navigate to the 'Guest Status' tab
  2. Click 'Add'
  1. Enter status title, for example, 'Disallowed'
  2. Enter status 'Description'
  3. Click to 'Save' the status

You may edit, delete or disable/enable this status any time on 'Guest Status' page

Now you can apply this status to the specific guest:

  1. Access 'Guests' tab, search for the guest
  2. Select the desired status
  1. If the guest has already requested a stay and there is a reservation under their name, you may go directly to this reservation, click on 'Select guest status' and choose 'Disallowed'

When adding a new manual reservation within myfrontdesk for the same guest,  make sure to use the same 'First Name' and the system will display a drop-down menu with all previous guests.

Once you select the correct profile, the guest status will be applied automatically.

  • This feature works only for manual reservations. If the guest books through other sources like booking engine or connected channels like Booking.com, the system will not recognize their profile (even if the guest books with the same email, name, and surname as the guest you have disallowed before) - the guest status needs to be applied manually.
  • At the moment the system can't prevent a guest with this status to make a booking. You would need to check internally if you will accept the reservation or not, contact the guest and refund the deposit if needed
  • Booking.com is the only channel that allows properties to report guest misconduct from within myfrontdesk in order to block the guest from making a reservation at your property on Booking.com in the future. Check the following article for further details: How to report Guest Misconduct to Booking.com from myfrontdesk
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