- Connection Guide

Follow is one of the many payment processing providers we connect with through our Payment Gateway feature.

This guide will walk you through the process connecting to your myfrontdesk account.

The Payment Processing is an optional Cloudbeds feature. In order to enable it, please, contact us at or contact your Market Manager.

1. Sign up for Authorize.Net account

If you do not have an account yet, you will need to sign up for one. Click here to access their website > click on 'Sign up' and follow the instruction provided by the gateway.

Since signing up with a Payment Gateway involves financial details and contract negotiations, we cannot legally create an account for you.  

Payment Processing: Accept Payments Anywhere | Authorize.Net - Google Chrome

If you already have Authorize.Net account - go to step 2.

2. Obtain API Login ID and Transaction Key

To connect account, you will need both your API Login and Transaction Key. This is not the normal credentials you use to login to your account, but the credentials for connecting the two systems together through the API.

Here are the instructions for finding the API login and transaction key from They are included below, but can also be found here.

  1. Log into the Merchant Interface at Click 'Account' from the main toolbar
  2. Click on 'Settings' from the menu on the left
  3. Click on 'API Credentials and Key' under Security Settings section
  1. On this page you will find your 'API Login ID'
  2. In order to obtain Transaction Key - under Create New Transaction Key, enter the answer to your Secret Question and click on 'Obtain: 'New Transaction Key'
  3. Click on 'Submit'

NOTE: only displays a given Transaction Key when it is first generated. If you generate a new Transaction Key, any software or code using the previous Transaction Key will need to be updated with the new Transaction Key to avoid errors.

Transaction Key Notes

  • If the "Disable Old Transaction Key" box is not checked - the old Transaction Key will automatically expire in 24 hours.
  • When the box is checked, the old Transaction Key will expire immediately. If you have current software installations, do not check this box unless you need to immediately cease all payment processing through your software setup. By not checking the box, the old Transaction Key would remain valid for 24 hours, giving you time to update your software to use the new Transaction Key.
  • Be sure to store the Transaction Key in a very safe place. Once it has been generated, it will not be viewable again. Do not share it with anyone, as it is used to protect your transactions.
  • For Server Integration Method (SIM), the Transaction Key is also used to create a unique transaction fingerprint. Using the Transaction Key and a few pieces of information specific to the transaction, a script on the merchant's Web server uses a complex mathematical algorithm to generate a document fingerprint. This fingerprint is submitted along with the transaction information to the gateway.
  • Before accepting the transaction, the gateway will use the Transaction Key and the transaction's data to recreate the unique transaction fingerprint. If the fingerprint generated by the gateway matches the fingerprint submitted with the transaction by the merchant, the transaction is accepted for authorization. If the fingerprints do not match, the origin of the transaction cannot be authenticated, and the transaction is rejected.
  • For other APIs such as the Advanced Integration Method (AIM), Card Present (CP), Automated Recurring Billing (ARB) and Customer Information Manager (CIM), the Transaction Key is encrypted along with all other transaction data when it is sent to Authorize.Net, and is directly used to authenticate requests submitted to the gateway. If a request cannot be authenticated using the Transaction Key , the request is rejected.
  • You may generate a new Transaction Key as often as you wish.
3. Connect Authorize.Net in myfrontdesk
  1. Login to myfrontdesk and go to 'Payment Options' page
  2. Scroll down to 'Connect Payment Gateway' section and activate the option
  3. Select' Authorize.Net' as your gateway
  4. Enter your Authorize.Net 'API Login and Transaction Key' (this is not your email)
  5. Click on 'Connect Gateway'
4. Specific Authorize.Net settings

4.1. Turn off Test Mode in Authorize.Net

In order to start processing real charges in myfrontdesk through Authorize.Net, you'll want to make sure that the Test Mode in is turned OFF and the account is set to LIVE. To take your account out of Test Mode, please follow these steps:

  1. Log into the Merchant Interface at Click Account from the main toolbar
  2. Click on 'Settings'
  3. Click on 'Test Mode' under the Security Settings section
  4. Drag the toggle to Live

The interface will confirm that the Test Mode settings have been successfully applied and the account is now in Live Mode.

4.2. Recommended setup of Fraud Detection Suite (disabling AVS Settings)

We recommend to disable AVS/certain Fraud Detection rules which allows to process the credit cards through myfrontdesk even if they have no billing address filled in. This is recommended as most of the channels/OTAs do not send credit card details with billing address to myfrontdesk, which means that you will not be able to process them through myfrontdesk unless billing address is entered manually.

See instructions below how to disable AVS in Authorize.Net:

  1. Log into the Merchant Interface and click on 'Tools'
  2. Select 'Fraud Detection Suite'
  3. Go to 'Setup Wizard'


  1. Once you are in Setup Wizard you will be asked to setup specific fraud detection settings. The screenshots below show the recommended settings for each option:

4.3. What should I do if I want to have AVS enabled on Authorize.Net?

If you want to use AVS (address verification system inside gateway) - gateway will require that the credit card which needs to be charged includes all the needed billing address fields.


  1. for future direct bookings/mybookings you can make billing address mandatory: guests booking through mybookings will have to fill in their billing address;
  1. for OTA reservations: myfrontdesk can't control whether your guests booking through OTA will send their billing address with credit card details. Sometimes, making billing address a required field on the OTA can be controlled on the Extranet, but as a rule, OTAs do not send billing address to myfrontdesk and do not collect this data, only the main credit card info (cardholder name, card number, card type, CVV).

If you have AVS enabled but the credit card will be imported from the channel without billing address - you won't be able to charge the card through myfrontdesk.

For reservations which do not have billing address entered or were imported without billing address - you will need to edit the credit card inside myfrontdesk and enter the billing address manually

If you have any questions or issues, please check our Troubleshooting and Frequently Asked Questions article.

Powered by Zendesk