When you have the Payment Processing feature enabled on Cloudbeds PMS, you can authorize the guests' credit cards to hold certain amount on their card to guarantee the stay and charge (capture) this amount later.
This article shows you how to authorize credit card using payment gateway connected to Cloudbeds PMS. If you are connected to Cloudbeds Payments, refer to this article: Cloudbeds Payments - How to Authorize Incidentals
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- The authorization period depends on the payment gateway — check with your gateway how long the authorized amount will be blocked on the card.
- On Cloudbeds PMS, the maximum period of authorization is 30 days for Cloudbeds Payments and 7 days for other payment gateways.
- An authorization beyond this period is considered expired and will be voided. The authorization amount will be removed from the Details and there will be no option to capture or void as shown below.
- You can always reauthorize the credit card in case the check-in date is far ahead to hold the deposit amount (see section Actions for a credit card that has been authorized) and include this information in your policy.