Expedia Group is the parent company of more than 200 travel booking sites, including Hotels.com, Travelocity, Orbitz, and more. They attract millions of reservations per year for hundreds of thousands of properties worldwide. No other single connection point gives properties access to more brands and websites. Manage your Expedia property listings availability and rates from Cloudbeds PMS.
Check this article to learn how to connect Expedia to Cloudbeds PMS.
Check the Frequently Asked Questions before connecting to this channel.
Things to know before getting started
Cloudbeds PMS currently supports Per-Day Pricing and Occupancy-Based Pricing* for Expedia.
- The pricing model can only be set by your Expedia Market Manager.
- If you do not have the correct model selected before connecting the channel manager, you will have to wait 48 hours to switch the option, which can delay your connection process.
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*Occupancy-based pricing allows properties to set dynamic rates based on the number of guests staying in a room, providing greater pricing flexibility and optimization. Prices for adults and children can be set on base rate and rate plan levels and managed via the Availability Matrix.
Connect Expedia
Step 1 - Getting started
On the Distribution page,
- Open the Discover tab
- Search for Expedia and click on View channel
- If you have an account in Expedia, click to enable channel
- If you do not have an account in Expedia, click to create new account
Step 2 - Select Cloudbeds PMS as your system provider in Expedia's extranet
- Log in to your Expedia Extranet and click on Rooms and Rates
- Go to Connectivity Settings
- Select Cloudbeds in the drop-down on both options
- Click Save and Continue. A pop-up window will appear, asking you to confirm the action.
If you're transitioning from your previous PMS to Cloudbeds, the Connectivity Settings may not be available. Contact Expedia to notify them that you are switching PMS systems and need the connectivity setting enabled in the Expedia extranet.
When you submit the connection request, the Expedia team will email the Cloudbeds Support team to confirm the connection. Once confirmed, the channel status will change to Ready for mapping in Cloudbeds, and you can proceed with Step 3.
You may send an email to support@cloudbeds.com to check the status of the channel.
You can manage your Cloudbeds services from the Connectivity Settings page.
Step 3 - Start mapping Expedia in Cloudbeds PMS
On the Distribution Channels page, Expedia should be marked as ready for mapping.
- Click to complete mapping
If you do not see Expedia status as Ready for Mapping, the connection is not ready yet.
- Login to your Expedia account.
- Map the room types created in Cloudbeds with their corresponding rooms in Expedia. A drop-down menu will display all the existing rooms in the channel's extranet.
Do not map multiple rooms to one single room in Cloudbeds PMS or channel. The room mapping must be one-to-one.
- For detailed information about the mapping process, check this article: Distribution Channel Mapping Guidelines.
- If you need to set up dorms: How to setup shared dorms on Expedia?
- Rate Plan Mapping: Configure the rate plan(s) you want to sync between this system and Expedia. To ensure proper rate sync, you must map at least one rate plan per Channel Accommodation Type.
You can create multiple rate plans for each room type and have those sync to Expedia. Click here for more information.
For properties that have taxes & fees:
When creating rate plans on Expedia, the default setting of the tax & fee depends on your Acquire Rate Type. If your property has the Acquire Rate Type - Sell, any taxes and fees will be included in the rate. If your Acquire Rate Type is Net, the taxes and fees will not be included in the sell rates.
To make any changes to your rate plans' tax and fee settings on Expedia, contact your Expedia Account Manager. For more information about taxes & fees, check this article.
- Add Base Rate Adjustment for each room type, if needed. Click Continue when completed or if you want to skip this step.
- Extra settings: Currency
- The currency selected must always match the default currency of your Expedia Extranet. Click Next when completed.
The mapping is complete.
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