On the System Notification Preferences page, you may select which system notifications should be sent out and to whom. They include:
- Reservation Notifications
- Payment Processing Notifications
- Drawer Closure Summary Notifications
Property owner has access to manage System Notification Preferences by default. Other users must have this privilege enabled by the property owner.
How to manage System Notification Preferences
- Click Manage.
- Go to System Notification Preferences.
- Click Edit recipients to add or remove recipients. You can select the staff from the list or add by email. To add a staff to the system, check out: Users and Roles.
- Association Users will be in the staff list so their email preferences will be customizable.
- Association Owners aren't included in the staff list, so you will need to add them by their emails.
- You may enable/disable certain notification types from being sent out to all added recipients by toggling the switcher.
If no recipients are added to this field, notification emails will go to the email registered on Property Profile by default.
![[TEST] Lviv hotel | CB payments - System Notification Preferences](https://media.screensteps.com/image_assets/assets/005/735/353/original/6f526d59-41ce-499b-a3b4-ee9f8f6d4240.png)
System Notifications & when they are sent out
1. Reservation Notification
Reservation Notifications are sent out to email address(es) added as recipients in System Notification Preferences. See the section above: How to manage System Notification Preferences
You will be notified when there is:
- New Reservation Received
- Reservation Cancelled
- Reservation Modified (modification from OTA)
- Modification to Reservation with Unmapped Rooms
-
No Shows Auto-Reported to Booking.com
- This option will only be displayed if the feature "Report No Show reservations from myfrontdesk" is enabled. Learn more: How to report No Show reservations to the channels from myfrontdesk
These notifications will be sent out:
- when creating/confirming/cancelling a reservation from a system and clicking Confirm and Email Guest / Cancel and Email Guest.
- on behalf of certain channels (OTAs) only: Expedia, Booking.com, Hotelbeds, TripAdvisor, Reconline, Agoda), other OTAs are responsible in sending the reservation notification to you.
- if a booking for an unmapped room is imported
- for reservations coming from the Booking Engine, mybookings (new reservation received).
- always in the Property Language.
Example:
2. Payment Processing Notification
These notifications are sent out when a transaction is processed on Cloudbeds PMS (if payment processing is enabled). They include:
- Payment processed successfully: When the payment processor processed the transaction successfully.
- Unable to process payment: When the payment processor failed to process a transaction due to some reason.
- Chargeback Notifications / Resolutions (available for Cloudbeds Payments only): When a guest is disputing a charge and the result of the dispute. Learn more: Cloudbeds Payments - How to Handle a Retrieval or Chargeback
These notifications will always be sent out in the Property Language.
Example:
3. Drawer Closure Summary
The Drawer Closure Summary is sent out when closing a cash drawer (if the cash drawer is enabled).
The summary will always be sent out in the User's Application Language.
Example:
