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System Notification Preferences

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On the System Notification Preferences page, you may select which system notifications should be sent out and to whom. They include:

  • Reservation Notifications
  • Payment Processing Notifications
  • Drawer Closure Summary Notifications

Property owner has access to manage System Notification Preferences by default. Other users must have this privilege enabled by the property owner.

System Notifications & when they are sent out

1. Reservation Notification

Reservation Notifications are sent out to email address(es) added as recipients in System Notification Preferences. See the section above: How to manage System Notification Preferences

You will be notified when there is:

  • New Reservation Received
  • Reservation Cancelled
  • Reservation Modified (modification from OTA)
  • Modification to Reservation with Unmapped Rooms
  • No Shows Auto-Reported to Booking.com

These notifications will be sent out:

  • when creating/confirming/cancelling a reservation from a system and clicking Confirm and Email Guest / Cancel and Email Guest.
  • on behalf of certain channels (OTAs) only: Expedia, Booking.com, Hotelbeds, TripAdvisor, Reconline, Agoda), other OTAs are responsible in sending the reservation notification to you.
  • if a booking for an unmapped room is imported
  • for reservations coming from the Booking Engine, mybookings (new reservation received).
  • always in the Property Language.

Example:

2. Payment Processing Notification

These notifications are sent out when a transaction is processed on Cloudbeds PMS (if payment processing is enabled). They include:

  • Payment processed successfully: When the payment processor processed the transaction successfully.
  • Unable to process payment: When the payment processor failed to process a transaction due to some reason.
  • Chargeback Notifications / Resolutions (available for Cloudbeds Payments only): When a guest is disputing a charge and the result of the dispute. Learn more: Cloudbeds Payments - How to Handle a Retrieval or Chargeback

These notifications will always be sent out in the Property Language.

Example:

3. Drawer Closure Summary

The Drawer Closure Summary is sent out when closing a cash drawer (if the cash drawer is enabled).

The summary will always be sent out in the User's Application Language.

Example:

Drawer Closure Summary - monika.situmorang@cloudbeds.com - Cloudbeds Mail
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