On System Notification Preferences page, you may select which system notifications should be sent out and to whom. They include:
- Reservation Notifications
- Payment Processing Notifications
- Drawer Closure Summary Notifications
How to manage System Notification Preferences
- Click Manage
- Go to System Notification Preferences
- Click Edit recipients to add or remove recipients. You can select the staff from the list or add by email. To add a staff to the system, check out: Users and Roles
- Association Users will be in the staff list so their email preferences will be customizable.
- Association Owners aren't included in the staff list, so you will need to add them by their emails.
- You may enable/disable certain notification type from being sent out to all added recipients by toggling the switcher
Not adding any recipients or removing all recipients will automatically disable the notification (it won't be sent out to any email address).
System Notifications Types and When They are Sent Out
Reservation Notifications are sent out to email address(es) added as recipient in System Notification Preferences. Check out: How to manage System Notification Preferences
They notify you when there is:
- New Reservation Received
- Reservation Cancelled
- Reservation Modified (modification from OTA)
- Modification to Reservation with Unmapped Rooms
-
No Shows Auto-Reported to Booking.com
- This option will only be displayed if the feature "Report No Show reservations from myfrontdesk" is enabled. Learn more: How to report No Show reservations to the channels from myfrontdesk
These notifications will be sent out:
- when creating/confirming/cancelling a reservation from a system and clicking Confirm and Email Guest / Cancel and Email Guest.
- on behalf of certain channels (OTAs) only: Expedia, Booking.com, Hotelbeds, TripAdvisor, Reconline, Agoda), other OTAs are responsible in sending the reservation notification to you.
- if a booking for an unmapped room is imported
- for reservations coming from the Booking Engine, mybookings (new reservation received).
- always in the Property Language.
Example:
These notifications are sent out when a transaction is processed on Cloudbeds PMS (if the payment processing is enabled). They include:
- Payment processed successfully
- Unable to process payment
These notifications will always be sent out in the Property Language.
Example:
The Drawer Closure Summary is sent out when closing a cash drawer (if the cash drawer is enabled).
The summary will always be sent out in the User's Application Language.
Example:
