System Notification Preferences. Reservation Notifications


On System Notification Preferences page you may select which system notifications should be sent out and to whom. They include:

  • Reservation Notifications
  • Payment Processing Notifications
  • Drawer Closure Summary Notifications

System Notifications Types and When They are Sent Out

1. Reservation Notification

These are notifications sent out to property and staff with details of reservations and guests. They include:

  • New Reservation Received
  • Reservation Cancelled
  • Reservation Modified (modification from OTA)
  • Modification to Reservation with Unmapped Rooms
  • No Shows Auto-Reported to
    • This option will only be displayed if the feature "Report No Show reservations from myfrontdesk" is enabled - Click here to learn more about this option

These notifications will be sent out only:

  • when creating/confirming/cancelling a reservation from a system and clicking 'Confirm and Email Guest'/'Cancel and Email Guest'
  • on behalf of the certain channels: Expedia,, Hotelbeds, TripAdvisor, Reconline, Agoda
  • if a booking for an unmapped room is imported
  • for mybookings reservations (new reservation received)
2. Payment Processing Notification

These are notifications which are sent out when myfrontdesk processes charges (if the payment processing is enabled). They include:

  • Payment processed successfully
  • Unable to process payment
3. Drawer Closure Summary

This is email which is sent out when closing cash drawer (if the cash drawer is enabled). It includes:

  • Drawer closure summary
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