Cloudbeds Payments - Monthly Statements

• The monthly statement lists all credit card transactions submitted to your merchant account, including payments, refunds, chargebacks, and fees charged to merchants using Cloudbeds Payments.

• The previous month's statements will be available on the 8th of every month.

• By default, the Property Owner has access to Monthly Statements. The Property Owner inside Roles can access the additional users. Learn more: Roles and Privileges

• If you have any questions about your monthly statement, contact cbpayments@cloudbeds.com.

Details

Access: Menu ->Payments->Reports

1. Summary Metrics (Top):

   • Gross Sales Count: The total number of sales transactions processed

   • Refunds Count: The total number of refunds processed 

   • Total net amount: The overall net amount processed after refunds, chargebacks, and fees for the selected period (e.g., $34,210.12).

2. Statement History Table: This table lists each month's finalized statement, showing:

   • Statement Month (e.g., October 2025).

   • Gross Sales Count and Gross Sales Total.

   • Refunds Count and Refunds Total.

   • Net Amount (The final amount for that statement period).

3. Filtering and Actions:

   • A dropdown menu allows the user to select the year (e.g., 2025) and filter the results by month using the "Select..." dropdown.

   • Reset and Apply buttons are available to manage the date filters.

   • An ellipsis menu (⋮) on the far right of each monthly row suggests that users can take further actions: to print or export statement for that specific month.

This report allows a property to quickly review their transaction volume, total sales, refunds, and final net amounts for each billing period processed through Cloudbeds Payments.

How the figures are compiled

The figures used to compile the Monthly Statement are the amounts paid out during the one-month statement period.

The payout at the beginning of the month may include some payments processed at the end of the previous month. Likewise, some payments processed at the end of the period and not paid out in the same month will appear on the following month's Monthly Statement.

Because of this, you may see a discrepancy when comparing the monthly statement with the payment processing report. The payout might include the transactions from previous months and, in theory, very rarely transactions from any past date.