How to read your monthly statement in Cloudbeds Payments

This section provides a detailed breakdown of all transactions processed during the month, regardless of whether they were included in a payout.

• Reconciliation Tip: Match these transactions with your Payment Processing Report using the filters:
  • Status: ‘Successful’
  • Payment Type: ‘Gateway Payment’ & ‘Gateway Refund’
• Learn how to access the Payment Processing Report here.

This section lists all deposits (payout batches) sent to your bank account.

• Key Note: A deposit may include transactions from a previous month, meaning the amounts might differ from the "Summary by Card Type."
• For a detailed breakdown, refer to the Payout Report, available for download.
  

This section logs all adjustments to payouts, including:

• Chargebacks: Disputed charges.
• Manual Corrections: Adjustments are entered manually to rectify errors.
• Important: These amounts are already deducted from the totals in the "Amount Funded by Payout" section.

  CBP Fee Assessment

  This subsection outlines additional fees associated with your transactions:

  • Void Fee: Charged for processing an authorization and then voiding it.
  • Refund Fee: Charged for processing a refund.
  • Chargeback Fee: Charged for managing chargebacks.
  • Failed Transaction Fee: Charged to cover processing costs for failed transactions.
  • Adjustment: Corrections to previous transactions.
  • Manual Correction: Adjustments to fix errors manually.
    

A breakdown of all transactions processed during the statement period, regardless of payout status.

This section details the fees incurred during the month:

• Pass-thru Fees: Costs from credit card networks and card brands.
• Cloudbeds Facilitation Fees: Fees for facilitating payments and ongoing development of new features.
• Fees Subtotal: The combined total of Pass-thru Fees and Facilitation Fees.
• Fees Paid: Total fees deducted from transactions processed during the month.
• Fees Owed: The difference between the Fees Subtotal and Fees Paid.
  • Positive Balance: Deducted from next month’s statement.
  • Negative Balance: Credited on next month’s statement.
    

A detailed list of all deposits sent to your bank account.

• Note: Deposits may include transactions from different months, causing variations with the "Summary by Card Type."
• Download the complete breakdown in your Payout Report.
  

Any adjustments on any of the payouts received will be logged in the Adjustments/Chargeback section of your statement.

Important: These adjustments are already factored into the "Amount Funded by Payout" totals.

CBP Fee Assessment

The same fee structure applies here as in the Blended Rate model:

• Void Fee
• Refund Fee
• Adjustment
• Manual Correction

CBP Fee Assessment - Cost+

This fee reflects the balance from the previous month’s statement in the "Fee Summary."

These are the monthly fees incurred from card networks and brands.

These fees are the processing fees charged by Cloudbeds and Pass-thru Fees. They are summarized in the Fee Summary section for easy tracking. This number matches the gross sales amount under the 'Summary by Card Type Section.'