Build and configure a custom report in Cloudbeds Insights

Purpose Configure a custom report in Cloudbeds Insights by choosing its fields and groupings, narrowing the data, and controlling how the results are displayed.
Best for Property managers, general managers, administrators, and owners who create or maintain custom reports.
Use this when You have opened an existing report or reached Builder while creating a report, and you need to configure what data it contains, how that data is grouped or filtered, or how the table is displayed.
Requirements Cloudbeds Insights and the appropriate Author permission for the data included in the report. See Cloudbeds Insights overview for access details.
Expected result A saved custom report with the fields, groupings, filters, and table display needed for your reporting question.
Limitations The Report Type is selected when the report is created and cannot be changed later. It determines which fields and filters are available while you configure the report.

Introduction

This guide focuses on the configuration work you do once a report is open in Builder. From there, you can select the fields the report uses, organize and group the data, apply filters, use comparison mode when applicable, adjust the table view, and map Property Custom Fields.

 Start with a report open in Builder. You can open an existing report or create a new one. For those workflows, follow Create and manage reports with Cloudbeds Insights. Once the report opens in Builder, continue with the configuration steps in this guide.

Before changing the configuration, be clear about the question the report should answer. Field selection and metric behavior depend on the type of data you need. The companion guide Choose fields and aggregations for a Cloudbeds Insights report will cover that decision-making in more detail.

Table of contents

Configure report fields and grouping

Use Table Outline to choose the fields included in the report and control whether the results are shown as detailed records, summarized into groups, or organized as a pivot-style table.

Understand the Table Outline areas

Table Outline area Use it to
Columns Add the fields you want included in the report. Use Columns for detailed tables and for the numerical metrics you want to summarize or analyze.
Group Rows Summarize the metrics selected in Columns by a dimension, such as a date, source, payment method, or another category. When you select a date or date-time field, you can group it further by Year, Month, or Day.
Group Columns Turn grouped values into separate columns in a pivot-style table. Configure Group Rows first before adding a Group Columns field. Date and date-time fields can also be grouped further by Year, Month, or Day.

 Metrics and dimensions look different in Table Outline. Numerical metric fields appear in blue. Non-numerical dimension fields appear in gray. After adding a metric, select it in Table Outline to configure how its values are summarized, counted, averaged, or otherwise analyzed.

Configure the report structure from Table Outline:

  1. Under Columns, click + Add.
  2. Search for or browse to the field you need, then select it.
  3. Optional: Under Group Rows, click + Add and select the dimension that should organize the results into row groups.
  4. Optional: After configuring Group Rows, use Group Columns when you want grouped values displayed as individual columns in a pivot-style table.
  5. Drag fields within Table Outline to change their order.
  6. Click the X next to a field to remove it.

The example below shows Table Outline with existing fields, numerical metrics in blue, Group Rows and Group Columns areas, and the Columns field selector open.

Cloudbeds Insights Builder showing Table Outline with Columns, Group Rows, Group Columns, numerical metrics in blue, and the Columns field selector open

 Field choice affects the meaning of the result. Reservation-level and stay-date fields can answer different questions, and numerical metrics can behave differently depending on their aggregation. The companion guide Choose fields and aggregations for a Cloudbeds Insights report will cover these choices in detail.

Use comparison mode when you need period comparisons

Reports created with comparison mode include additional controls for comparing the same metric across different periods. Use comparison mode when your reporting question requires a period-over-period comparison.

 Comparison mode must be enabled when the report is created. If the report was not created with comparison mode enabled, create a new report with that option selected.

For a complete example of configuring comparison periods and creating a calculated year-over-year result, see Create a year-over-year comparison formula in Cloudbeds Insights.

For definitions of fixed and rolling date presets, Month-to-Date, Year-to-Date, Custom Date Range, and other date options, see Glossary of Filter Terms and Date Presets.

Filter the report

Filters narrow the records included in the report. Keep the filter configuration focused on the question the report should answer, especially when multiple fields or date conditions are involved.

  1. Open Filters.
  2. Click Add rule, then select the field to filter.
  3. Select the operator and value for the condition.
  4. Optional: Open Advanced Rules when you need to combine multiple conditions.
  5. Click Apply.

For detailed filter operators, Advanced Rules, and examples, see Filters Overview. For date preset definitions and fixed versus rolling ranges, see Glossary of Filter Terms and Date Presets.

Control how report results are displayed

After configuring the report fields and filters, use the report workspace controls to review the results and switch between summarized and detailed views. The numbered image in this section follows the controls from the top of the report workspace to the display options below the table.

  1. Summary Information: Review the number of records and the summarized metrics available for the current report result.
  2. Auto refresh: Keep this on when you want Cloudbeds Insights to refresh the report automatically as supported configuration changes are made.
  3. Run: Run the report manually using the current configuration.
  4. Totals: Show or hide the grand totals for the report.
  5. Subtotals: Show or hide summary totals for grouped values when subtotals are available.
  6. Details: Show or hide the individual records behind summarized results.
  7. Transpose: Switch the table orientation when the report configuration supports it.

The image below shows the main result and display controls in the same report workspace.

Cloudbeds Insights report workspace with numbered annotations for Summary Information, Auto refresh, Run, Totals, Subtotals, Details, and Transpose

Sort report results

Open the column menu for an applicable field to change how that field is used in the report. The available options help you reorder results, move a field into a grouping area, or remove it from the table.

  • Sort Ascending: Sorts the selected field from lowest to highest, earliest to latest, or A to Z, depending on the field type.
  • Sort Descending: Sorts the selected field from highest to lowest, latest to earliest, or Z to A, depending on the field type.
  • Group Rows by this Field: Moves the selected field into Group Rows so report results are summarized by that field.
  • Group Columns by this Field: Uses the selected field as a Group Columns field for a pivot-style layout.
  • Remove Column: Removes the selected field from the report table.

When a field is sorted, an arrow in the column header shows which field is controlling the sort and its direction. The example below shows how to open the field menu and apply sorting in both a detailed table and grouped report results.

Animated example of opening a Cloudbeds Insights column menu and using report field controls such as Sort Ascending, Sort Descending, Group Rows by this Field, Group Columns by this Field, and Remove Column

Show or hide detailed records

Turn on Details when you need to inspect the individual records behind grouped results. When grouping is active, Subtotals can show a subtotal for each grouped value.

With Details turned off, the report remains summarized by the configured grouping.

Cloudbeds Insights report showing grouped results with Details turned off

With Details turned on, the report expands to show the individual records behind the grouped results.

Cloudbeds Insights report showing individual records with Details turned on and grouped subtotal rows

Understand report preview and large-result notices

Some report states display notices when the table is showing only a preview or when the result set is too large to display fully on screen.

A preview notice indicates that the on-screen table is showing a limited preview. Run the report to request the full report result.

Cloudbeds Insights report showing the notice that a limited number of records are being previewed and the Run Report action

When a result set is too large to display fully in the table, Cloudbeds Insights can prompt you to narrow the report with filters or export the data instead.

Cloudbeds Insights report showing a large-result notice with guidance to adjust filters or export the report

Map Property Custom Fields

If the information you need is stored in a Property Custom Field, you can map that field into the report and then use it like another available report field. This workflow is optional and applies only when the report needs data from a Property Custom Field.

Map the field from the same field selector you use when adding Columns, Group Rows, or Group Columns:

  1. Open Table Outline.
  2. Click + Add under Columns, Group Rows, or Group Columns.
  3. In the field selector, locate Custom fields and click Map....
  4. Click + Add.
  5. Enter a name for the report field and select the Property Custom Field to map.
  6. Click Map.
  7. Return to the field selector and select the mapped field to add it to the report.

The first image shows where to open the field selector and start mapping a Property Custom Field.

Cloudbeds Insights Builder showing Table Outline, the Add button for Columns, and the Map option under Custom fields, annotated as steps 1 through 3

The next image shows how to create the mapping by adding a custom field name, selecting the source Property Custom Field, and clicking Map.

Map custom fields window in Cloudbeds Insights showing Add, Custom field name, Map custom field from, and Map controls, annotated as steps 4 through 6

For information about creating and managing Property Custom Fields in Cloudbeds PMS, see Custom Fields - Everything you need to know.

Save configuration changes

Save the report after you finish configuring its fields, groupings, filters, comparison settings when applicable, or display settings.

  1. Click Save.
  2. Review the report details in the Save window if needed.
  3. Click Save to keep the changes.

Use Save in the report header to keep the current configuration.

Cloudbeds Insights report header with the Save button highlighted next to Run and Subscribe

Report naming, folders, tags, sharing, exporting, and other lifecycle tasks are covered in Create and manage reports with Cloudbeds Insights.


Once you are comfortable configuring the report itself, these resources provide deeper guidance for report structure and calculations:

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