| Purpose | Understand how Austria RKSV fiscalization works in Cloudbeds and choose the correct setup or daily-use workflow. |
| Best for | Property owners, managers, administrators, and front desk teams at Austrian properties. |
| Use this when | You need an overview of Austria RKSV fiscalization before configuring the integration or working with fiscal documents. |
| Requirements | A FinanzOnline account with Webservice access and the required credentials are needed before Austria Fiskaly can be configured. |
| Expected result | You understand what the integration does, which documents are fiscalized, and which guide to use next. |
| Limitations | Payment receipts created with Generate receipt are not RKSV-signed fiscal documents. |
Introduction
Austria's RKSV cash register regulation requires applicable fiscal documents to be cryptographically signed through a registered cash register. Cloudbeds supports this workflow through the Austria Fiskaly integration, powered by Fiskaly SIGN AT and connected with FinanzOnline.
Once the integration is configured, eligible invoices and credit notes can be signed through Fiskaly and stored in Cloudbeds with the fiscal information required for the RKSV workflow.
This article is the starting point for Austria RKSV documentation. Use it to understand the workflow and then continue to the setup or usage guide that matches your task.
Table of contents
- What Austria RKSV fiscalization does
- What is fiscalized
- Who this affects and how
- Before you begin
- Choose your next step
- Who to contact
What Austria RKSV fiscalization does
Austria Fiskaly connects Cloudbeds with the Austrian fiscalization workflow. Fiskaly handles the cryptographic signing of eligible fiscal documents and the connection with FinanzOnline.
When a fiscal invoice or credit note is successfully processed, the completed document remains available in Cloudbeds for the property to review and provide to the guest.
RKSV compliance requirements depend on Austrian tax law and the property's circumstances. For questions about whether your property is legally required to use RKSV or how the law applies to your business, consult your accountant or tax advisor.
What is fiscalized
Austria Fiskaly distinguishes fiscal documents from payment acknowledgements. This distinction is important when deciding which document to create for a guest.
| Document | RKSV fiscalized | What to know |
|---|---|---|
| Invoice | Yes | Eligible invoices are submitted for RKSV signing through Fiskaly. |
| Credit note | Yes | Credit notes that offset fiscalized invoices are also signed through RKSV. |
| Payment receipt | No | A receipt created with Generate receipt acknowledges a payment but is not an RKSV-signed fiscal document. |
If you need an RKSV fiscal invoice, use the invoice workflow rather than Generate receipt. See the Austria RKSV fiscalization Usage Guide for the daily workflow.
Who this affects and how
Different roles interact with Austria RKSV at different points in the workflow.
| Role | What to know |
|---|---|
| Owner / Manager | Confirm the property's fiscalization requirements with the appropriate tax or accounting advisor and ensure the integration is ready before live fiscal documents are issued. |
| Admin | Configure FinanzOnline authentication, RKSV initialization, tax mapping, VAT exclusions, the zero-value receipt, and Training Mode. |
| Front Desk | Create and review fiscal invoices and credit notes during daily operations and know the difference between an invoice and a payment receipt. |
Before you begin
Before Austria Fiskaly can be configured, the property needs access to FinanzOnline and the credentials required for the Webservice connection.
- A FinanzOnline account with Webservice access enabled
- Teilnehmer-ID
- Benutzer-ID
- Benutzer-PIN
- Austria Fiskaly enabled for the property
FinanzOnline credentials are issued outside Cloudbeds. If you do not have them, check with the person or accountant who manages your property's Austrian tax account.
For credential formats, authentication, tax mapping, the zero-value receipt, and the final go-live checks, follow the Austria RKSV Fiscalization Set up guide.
Choose your next step
Use the guide that matches where you are in the Austria RKSV workflow.
| If you need to... | Go to... |
|---|---|
| Enable Austria Fiskaly, authenticate with FinanzOnline, initialize RKSV, map taxes, configure VAT exclusions, generate the zero-value receipt, or prepare the property for go-live | Austria RKSV Fiscalization Set up guide |
| Create fiscal invoices, use automatic invoice generation, understand payment behavior or tips, review documents, manage credit notes, understand closings, or troubleshoot fiscalization | Austria RKSV fiscalization Usage Guide |
Who to contact
The correct contact depends on whether the question is about Austrian tax access, Cloudbeds configuration, or a fiscalization issue.
| Need | Contact |
|---|---|
| FinanzOnline credentials or portal access | Your accountant or the person who manages the property's FinanzOnline account |
| Enabling Austria Fiskaly for the property | Your Cloudbeds account manager |
| Failed fiscalization or a missing closing document | Cloudbeds Support |
| Questions about Austrian tax law or whether RKSV applies to the property | Your accountant or tax advisor |
When contacting Cloudbeds Support about Austria RKSV, have the property ID and relevant reservation or document number available. If the issue involves the integration setup, the Cash Register serial number from the Austria Fiskaly settings page can also help identify the configuration.
Related articles
- Invoices & Documents List View for information about the centralized property-level invoice and document list, filters, and navigation.
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