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Policies - Confirmation Pending Page


This article explains how to to change the default confirmation status for your direct reservations on Cloudbeds PMS.

The confirmation status does not affect the reservations received from your connected distribution channels/OTAs. It will apply for your booking engine reservations and for the manually created ones in the Cloudbeds PMS.


When receiving direct reservations, you may choose to set the status to Confirmed or Confirmation Pending, based on your property Policies.

If everything is ready for the guest's arrival, select the Reservation Confirmed status. In case you need to confirm a payment deposit, pre-authorize the guest's credit card or take any other required action before confirming to the guest, choose to have the Confirmation Pending instead.

How to change the Reservation Status by default
  1. Click on the Account icon
  2. Click on Settings
  3. Go to Policies
  4. Click on Confirmation Pending
  5. Select your preferred Confirmation Status (confirmed/confirmation pending. More details about each status below)
  6. Save


New reservations will be created with the Confirmed status. Once the booking process is complete, your guests will automatically receive a Reservation Confirmed email.

For OTA reservations, each OTA is responsible in sending out confirmation emails. You may still use the Compose Message function to send Reservation Confirmed email to your guest if needed. Follow steps: Sending Email From Reservation

Confirmation Pending

New reservations will be marked as Confirmation Pending until a staff member of your property changes the reservation status manually. If the Confirmation Pending option is selected, your guests will receive a Pending Confirmation email.

Frequently Asked Questions

Why this default status on Cloudbeds PMS does not apply to OTA reservations?

Each OTA has their own reservation settings and new reservations will receive an automatic confirmation for this third party. Access the OTA extranet directly to change the reservation status and inform your guests.

Will I be able to send a confirmation email to the guest when changing the reservation status?

Yes. When changing the reservation status to Confirmed , you will be asked whether to send a confirmation email to your guest:

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