Ambiance (by Dormakaba) FAQ

Here are the most frequently asked questions about Ambiance by Dormakaba.

1. Why can't I issue the key?

Only reservations with the status Confirmed and In-House can have new key cards issued. The Issue Key Cards button will be inactive for other reservation statuses.

2. Can Ambiance (by Dormakaba) integration work with multiple Cloudbeds accounts?

No, one Ambiance system can link to only one Cloudbeds account.

3. What is the difference between mobile keys and key cards?

A mobile key is a technology that turns guests’ phones into keys that open doors, making the check-in process contactless.

Key cards are physical cards obtained at the front desk during check-in. This process is not contactless but is more common in hotels with this type of lock system.

4. Can Cloudbeds issue mobile keys via Ambiance (by Dormakaba) integration?

No, Cloudbeds' integration with Ambiance can only issue key cards to guests.

5. Can I use other door lock applications with Ambiance (by Dormakaba) integration?

Yes, you can use partner integrations (e.g., Duve, Lynx, Operto, Flexipass) along with Ambiance to provide guests with mobile keys. Cloudbeds' integration with Ambiance allows key card issuance directly from the reservation system window.

6. Can I manage staff cards or single-use key cards through Cloudbeds?

No, staff and admin access must be managed through Ambiance. Cloudbeds integration focuses only on guest key cards.

7. Can I see key card logs in Cloudbeds?

Some logs are accessible in Cloudbeds, while others have to be accessed in Ambiance.

In Cloudbeds, you can see all reservations activity in regards to encoding cards, for example:

key card logs in Cloudbeds.png

All other logs can be accessed in Ambiance directly.

8. How do I obtain the credentials once they are lost?

You can reinstall the app or run the following in your command line:

Cloudbeds Integrator.exe config:dump

It will show you the prompt with the keys.

9. Why are some common areas preselected?

Doors added to the PMS Common area in Ambiance will always show as preselected in the Cloudbeds interface.

Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.