Cloudbeds Payments is the only solution that offers a card-present terminal fully-integrated with our platform that automatically records a sale after purchase. The terminals allow you to tap, dip and chip, or swipe all major credit cards: Visa, Mastercard, American Express and Discover.
This article will show you how to connect your Cloudbeds Payments Terminal to Cloudbeds PMS. The terminals available are:
- BBPOS WisePOS E
- Verifone V400c Plus
- Verifone P400
- P400 Plus
To check if Cloudbeds Payments is available in your country, visit Cloudbeds Payments - Everything you need to know
If you are interested in Cloudbeds Payments or want to oder a terminal, schedule a call with us.
Notes:
- You can only connect to the terminal with Cloudbeds Payments enabled.
- No terminals available currently in Mexico — card-not-present (CNP) transactions only.
Before getting started
- To avoid any errors when processing terminal transactions, ensure you are using Google DNS. Learn more: How to Update the DNS of the network
- For properties in Germany, you may want to see: My property is in Germany, do I need to register my terminal with the tax office?
- Contactless payments (Apple Pay, Google Pay, Samsung Pay) can only be processed via a Cloudbeds terminal. It is not possible to accept them through mybookings booking engine.
- NFC payments support is enabled, out of the box. When a payment is initiated via the terminal on Cloudbeds PMS, your guest should be able to present a contactless card/mobile device for payment. No additional setup is required.
Step 1 - Set up your terminal
Select your terminal:
- Install the battery
- Pull out the battery door from the bottom left corner, then, insert the battery by sliding it into the exposed slot and close the battery door.
- Charge the reader
- Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.
- Turn the screen on
- Once charged, hold down the power button on the right hand side until the screen turns on. Once the device is powered on, pressing the power button once will sleep and wake the device. To fully power off the device, hold down the power button until the power off option is shown on the screen, then select it.
Even when its not in use, leave the BBPOS WisePOS E plugged in and powered on to receive automatic software updates.
Continue to Step 2 - Connect your terminal to internet
A cable and a power adapter are included with your terminal. If you do not have WiFi at your location, you will need to supply your own Ethernet cord.
- On the back of your terminal, slide open the rectangular hatch
- Insert the part of the cable that is shaped like a little spatula (it is called the “I/O Block”)
- Slide the hatch closed - If you’re having troubles closing the hatch, ensure that the cable is correctly connected
- Connect the power adapter to the cable
- Plug it into the wall
Your terminal will turn on and synchronize. This can take up to 10 minutes.
Continue to Step 2 - Connect your terminal to internet
Follow the instructions in the manual: V400c Plus user manual
Continue to Step 2 - Connect your terminal to internet
Follow the instructions in the manual: P400 Plus user manual
Continue to Step 2 - Connect your terminal to internet
Step 2 - Connect your terminal to internet
Select your terminal:
You can connect your terminal to the internet via WiFi or Ethernet. Using the Ethernet connectivity requires the use of an optional dock, see more information: Ethernet
The Cloudbeds system needs to be on the same network as the terminal to communicate with one another.
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported.
Follow steps connecting to the the WiFi:
- Swipe right from the left edge of the reader screen to open the Settings menu.
- Tap the Settings button.
- Enter the admin pin 07139.
- Select Wi-Fi Settings, this will display the list of available Wi-Fi networks. Choose your network and connect.
- To close the settings click the back arrow in the top left corner.
Continue to Step 3 - Activate your device
You can connect the WisePOS E reader to the internet via Ethernet using an Ethernet Dock.
The BBPOS WisePOS E Dock provides hardwired ethernet connectivity and keeps your smart reader fully charged for all-day use with the included USB-C to USB-A charging cable. It features a 10/100 Ethernet port, rubber feet for stable countertop usage, and is designed for easy docking and undocking using the pins on the back of the reader.
Continue to Step 3 - Activate your device
You can connect your terminal to the internet via WiFi or Ethernet cable.
The Cloudbeds system needs to be on the same network as the terminal to communicate with one another.
Your terminal will only connect to a WiFi network if the network is password protected. Enterprise WiFi will also not connect.
Once your terminal finishes initializing (which could take a few minutes if this is the first time you have used it), you will see a screen that has a Connect to WiFi button.
- Click on Connect to WiFi.
- Choose your network from the list.
- Using the card reader’s number keys, enter your WiFi password.
Note that you will enter your password using T9 predictive text, where repeatedly tapping a number key cycles through the letters printed on it.
Your P400 will begin to install any updates, do not disconnect the terminal.
Continue to Step 3 - Activate your device
There are two ports on the thumb-shaped part of the cable.
- Plug one end of your Ethernet cord into the port closest to the thumbnail - it’s the one labeled ETH.
- Plug the other end into an open port on the back of your router (or into an Ethernet jack in your wall, if you have one).
Don’t worry if the screen says "No internet connection" when you first plug in the cord; the card reader checks again every 15 seconds or so.
Continue to Step 3 - Activate your device
You can connect your terminal to the internet via Wifi:
- On the terminal display, select Configure network.
- Select Wi-Fi.
- Turn on the Wi-Fi toggle switch.
- Select the (+) icon to add a network. The terminal scans for Wi-Fi networks.
- Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
- Select the check mark to confirm.
- The terminal sets the network as default automatically, and connects to it. You'll now see a Wi-Fi icon at the top of the display.
Continue to Step 3 - Activate your device
Follow instructions:
- On the terminal display, select Configure network.
- Select Wi-Fi.
- Turn on the Wi-Fi toggle switch.
- Select the (+) icon to add a network. The terminal scans for Wi-Fi networks.
- Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
- Select the check mark to confirm.
- The terminal sets the network as default automatically, and connects to it. You'll now see a Wi-Fi icon at the top of the display.
Continue to Step 3 - Activate your device
Step 3 - Activate your device
- Click Account.
- Go to Settings.
![[TEST] Lviv hotel | CB payments - Payment Options](https://media.screensteps.com/image_assets/assets/006/026/709/original/a0361bf7-3cc1-4013-8c97-205cac930663.png)
- Under Property Configuration, select Payment Options.
- Click Hardware Terminal tab.
- Switch the toggle ON (activate).
- Under Terminals, click Add.
If you do not have Hardware terminal tab under the payment options, contact us directly at support@cloudbeds.com.
![[TEST] Lviv hotel | CB payments - Payment Options](https://media.screensteps.com/image_assets/assets/006/027/856/original/c032fb18-7da6-427e-9665-3f4b172c8115.png)
A window will open and depending on the configuration of your Cloudbeds Payments, you will be asked to enter the terminal serial number or a unique registration code. Check below:
- Give your device a Label.
- Example: “Front Desk” or “Computer 1”
- On your device, enter the code 07139 on the keypad.
- Take the three-word code from the terminal and enter it in your Cloudbeds software under registration code
- Make sure to include the hyphens.
- Click Save.
![[TEST] Lviv hotel | CB payments - Payment Options](https://media.screensteps.com/image_assets/assets/006/027/062/original/57961e56-6e0f-4b27-a7bc-e11b8c726233.png)
- Select the Terminal Model.
- Enter the Serial Number - this number can be found on the back of the terminal and on the box the terminal was shipped.
- Click Save.
Once connected, the terminal information should look like as shown below and you are ready to take payments. Check out: Cloudbeds Payments - How to Process a Transaction through the Terminal
![[TEST] Lviv hotel | CB payments - Payment Options](https://media.screensteps.com/image_assets/assets/006/027/069/original/1d87a493-6bff-4399-ac86-97837b50eaaa.png)
Frequently Asked Questions
My property is in Germany, do I need to register my terminal with the tax office?
No, you do not need to register Cloudbeds Payments terminals with the tax office since our terminals are not standalone terminals. Only standalone terminals are required to be registered with the tax office in Germany.
What is standalone terminal?
Standalone terminal does not require any external system for it to be activated and collect a payment. On the other hand, Cloudbeds Payments terminal requires our system to send an activation signal for it to work.
