Google Hotel Search Troubleshooting

1. Your property has an active claimed Google My Business Account:

    Check the following articles to learn more:

   • Google Hotel Search - Your Google My Business Profile
   • Add or claim your business on Google My Business

2. Your property details at Cloudbeds match the details in Google My Business:

   The following details between your Cloudbeds and Google My Business accounts must match:

   • Website
   • Address
   • Phone number
   • Postal code
   • City

     Check further details in the following article: Google Hotel Search - All you need to know

3. You do not own more than one property under the same address:

   At the moment, this type of business (e.g., Vacation Rentals) is not eligible for a Google My Business Profile. Click here for further details from Google support.

4. Your property was not enabled yet:

   The activation occurs weekly for a smooth and successful rollout. Click here for more details.

     Keep an eye out for an in-app announcement on your Cloudbeds account to see if your account has been activated.

5. You have requested to disable Google Hotel Search:

   Reach out to our support team to enable Google Hotel Search again.

1. Verify Your Google Business Profile

   Your property must have an active, claimed Google Business Profile.

   • Cloudbeds cannot create or modify this for you.
   • Helpful articles:
     • Create Your Google Business Profile
     • Google Business Profile - Official Google Help

2. Ensure Matching Property Information

   Your Cloudbeds account and Google Business Profile should match on:

   • Name
   • Website
   • Address
   • Phone number
   • Postal code / City

   Even small differences (e.g., abbreviations) can prevent proper mapping.

3. Confirm Distribution Channel is Enabled

   • Navigate to Distribution Channels in your Cloudbeds account.
   • Ensure Google Hotel Search is enabled.
   • If the channel is listed as "Pending Approval from Channel", Google may not be able to match your listing. Recheck your property info or contact support.

   

4. Check For Connection Errors

   If there’s an error with the Google Hotel Search connection, you’ll see a warning on the Distribution page.

   • NOT_MATCHED or MISSING: Google cannot find a matching listing based on your property details.
   • MAP_OVERLAP: Multiple properties share the same address. Google cannot determine which to show.

     Refer to the Channel Errors Troubleshooting section for full-resolution instructions.

5. Avoid Guest-Specific Booking Settings

   If your Booking Engine allows guests to book specific accommodations, this may limit how Google displays your property.

   • Disable under: Booking Engine Settings > Allow guests to book specific accommodations on the Booking Engine
   • Google expects properties to show full availability by room type for 1–2 guests.

   

6. Check Allotment Settings

   To ensure rooms are sent to Google:

   • Booking Engine allotment should be equal to or greater than the Distribution allotment
   • Do not set the allotment to 0 — unless your property uses Advanced Channel Rates. In that case, the base rate allotment can be left blank.

   

7. Review Rate Plan Sources

   All rate plans must be assigned to the Website/Booking Engine source.

    Ensure that the Rate plan names and taxes are translated into English.

8.  U.S. & Canada Policy: FBL Suppression Due to Tax & Fee Discrepancy

   Google may suppress Free Booking Links (FBL) in the U.S. and Canada if your direct booking prices include non-governmental fees (like a service charge) or higher taxes than rates shown on OTAs (e.g., Booking.com).

   Common triggers:

   • A non-governmental fee applied only to the Website/Booking Engine source
   • Inconsistent tax/fee configurations across your sources
     versus

   How to fix it:

   1. From your Account , go to Settings > Property > Sources in Cloudbeds.
   2. Review Taxes & Fees applied to Website/Booking Engine.
   3. Remove non-governmental or optional fees not applied to OTAs.
   4. Perform a Full Refresh from the Distribution page.
   5. Wait 24–48 hours for Google to update the listing.

9. Allow Overbookings

   Recommended: Disable Allow Overbookings in the Availability Matrix to prevent sync errors or unintended availability issues.

10. Wait Time After Activation or Changes

    Allow up to two weeks after activation or updates for Google to display your property.

This error means that your property cannot be matched with any Google My Business profile.

In order to fix this error, make sure that:

• Your Cloudbeds property address, phone number, postal code correspond with ones on your Google My Business Profile.
• Your property type category is a lodging-type business (e.g. a hotel, hostel, B&B, etc.) and not something else like a restaurant or store.

This error means that your property cannot be matched with any Google My Business profile or the Google My Business Profile was not created for your property yet.

In order to fix this error, make sure that:

• Your Google My Business Profile was created and claimed
• Your Cloudbeds property address, phone number, postal code correspond with the ones on your Google My Business Profile.
• Your property type category is a lodging-type business (e.g. a hotel, hostel, B&B, etc.) and not something else like a restaurant or store.

This error means that multiple properties with the same address are trying to match to a single listing profile on Google My Business. Please ensure that only one Google listing exists for each property you wish to distribute on Google.

Google matches one Cloudbeds property to one Google My Business Profile and the property details must be unique.

In order to fix this error, you need to make sure that:

• Your property doesn't have more than 1 property with the same location details
• Property's location details are correct and they do not correspond with some other business
• Your Cloudbeds property address, phone number, postal code correspond with ones on Google My Business