Devicethread - Everything you need to know

• DeviceThread provides a cloud-based management platform that integrates and operationalizes all smart infrastructure technologies on a property through a single interface. It is a complete end-to-end keyless access solution while offering freedom of choice for underlying lock hardware, guest interfaces, and PMS.
• It was founded to address real-life challenges in the hospitality industry with a hotel-first mindset (as compared to many short-term rental-first solutions in the market).
• Smart Access Solution Overview. Hotel-first approach to keyless access supporting locks of all kinds & brands. Avoid front desk lines with automated key delivery, with best-in-class integration with Cloudbeds supporting all reservation scenarios.

How the integration works

Benefits:

• Keyless contactless check-in/check-out with offline mode - empowers guests to go straight to their room, skipping the front desk completely, and they are never locked out, even during power outages or Wi-Fi downtime.
• All-in-one access management across guest rooms, common areas, staff & management areas, and other amenities
• Instant key generation for walk-ins
• Support for complex reservations (group, split, etc.)
• Predictive maintenance alerts for battery replacements on per per-room basis
• Detailed access history and real-time alerts improve visibility and security.
• Real-time reservation sync with Cloudbeds ensures uninterrupted access for guests, including walk-in guests, with automatic key delivery to their phone without requiring an app download.

Key Features:

• Authorize & Setup: Import property definitions from Cloudbeds and synchronize rooms and common areas, personalized check-in and checkout times, and code length sizes on Devicethread
• Sync Guest Reservation Info: Devicethread receives guest and stay information from Cloudbeds, like name, email, phone number, date, time, and confirmation number for both individual and group reservations
• Sync Guest Access Key: Devicethread sends Cloudbeds guest access codes as well as real-time alerts to change the status of the stay to Check-in/ Out for guest rooms, as well as common public areas. Codes could be a 4-digit PIN that could be random or personalized to the guest (e.g. last 4 digits of the guest's mobile number). Non-pin pad keys (NFC or BLE) are sent directly to the guests. Cloudbeds can email, text, or use the Cloudbeds Guest Experience app to share a code or mobile key with the guest before arrival, offering true contactless check-in.
• Sync the Reservation lifecycle: The front desk always works through their familiar Cloudbeds interface, codes delivered in real-time to locks. Works with any changes to reservations or rooms.
• Monitor Access: All guest and staff access is logged for analysis and detecting anomalous behavior. Staff receive low battery alerts as well as malfunctioning locks or hubs for prompt attention.