Stripe - Frequently Asked Questions

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Stripe is one of the most popular payment processors we connect with. This guide will cover the most frequently asked questions about the connection process and usage.

Please Note:

  • Although Stripe offers multiple alternative payment methods, our integration only supports credit and debit cards as payment methods (Visa, Mastercard, and American Express)
  • When switching payment gateways, any future charges for "in-house" or future reservations must be made on the previous gateway.  
    • Example: If you have a reservation which was charged by PayU, even if you switch the connection to Stripe, all the charges related to the previous reservation will be done from within the previously connected payment gateway / PayU) - and vice versa.

Frequently Asked Questions

How does 3D Secure work with Stripe?

For further information about 3D Secure please check out this article from our knowledge base: 3D Secure CSA Regulation - Everything you need to know

Is it possible to connect the same Stripe account to different Cloudbeds accounts?

Yes, it's possible to connect multiple Cloudbeds accounts to one Stripe account. You need to connect the Stripe account in each Cloudbeds account.

I can not view the credit card details

For security reasons, Stripe stores credit card details on their side - This is a security feature on the gateway end to prevent frauds.

Stripe stores the credit cards in your account but does not allow anyone to see them. You can still run any transactions on them via myfrontdesk.

 

I can view some credit cards details but not for all of them

When credit card details are added to a reservation, either manually by the user or automatically from the booking engine or channel manager, myfrontdesk sends it to Stripe to save it and/or perform a transaction. If for any reason, Stripe doesn't accept the card, myfrontdesk will store it locally instead.

Credit cards stored locally can be seen by users with the right permissions to do so. But if you use Stripe as a payment gateway, most likely these cards are not valid.

My property is based in India, can I connect to Stripe?

Yes. We recommend that Indian properties sign up from myfrontdesk's payment options page by following the steps above. You don't need to contact the Stripe support team.

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Switching to another Stripe account. Why credit card details are not available after connecting to new Stripe account?

If you're switching from one Stripe account to another Stripe account - the credit card details added while you were connected to previous Stripe account will become unavailable.

Please consider making actions with these credit cards directly on Stripe account or directly in myfrontdesk before switching to a new Stripe account.

Does Stripe process Virtual Cards?

In order to successfully charge virtual cards, your merchant category code (MCC) in Stripe should be 7011 Lodging (Hotels, Motels, and Resorts). Please, ask Stripe for more details about this.

Also, Stripe processes most virtual cards, but not the cards that begin with 553397.

This is the only documented restriction for virtual cards at the moment.

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