Stripe Connection Guide

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Stripe is one of the most popular payment processors we connect with. This guide will walk you through connecting Stripe to your myfrontdesk account.

Before you can connect to Stripe you will need an account. They are available for businesses located in 25 countries and accept payments from anywhere in the world. If you already have an account, please continue.

Connecting your Stripe account to myfrontdesk

This is a new flow to connect your Stripe account. If the instructions in this article are not similar to what you see in your account, please contact support and ask them to change your Stripe connection to our version 2.

  1. In your myfrontdesk's account, go to Manage > Payment Options
  2. Activate the Payment Gateway Feature and switch it to Live
  3. Choose Stripe from the list and click on "Click To Connect"

Make sure you have changed your setting from Test to Live before connecting. If you connect your account while in Test Mode, you will need to switch to Live and connect again.

  1. A new window from Stripe will pop-up. Enter the login and password for your Stripe account and click "Sign in to your account".
  2. In the next screen, click on Connect my Stripe account

Troubleshooting

Error: Your card was declined. Your request was in test mode, but used a non test card.

You probably connected your Stripe account in test mode. To solve this issue, make sure your Payment Gateway is set to Live mode. Then click on Change and Click to Connect again.

I can't view the credit card details

Stripe stores the credit cards in your account but does not allow anyone to see them. You can still run any transactions on them via myfrontdesk.

Previous connection

 

  1. Go to the Stripe API Keys Page: 
    From Stripe's support site: 
    Your API keys are located in your account settings.
    If you do not see your API keys, this means that you have either Read & Write or Read Only access, and are not an administrator for the account.
    You will need to get in touch with the administrator of your account for the API keys or to request that they make you an administrator in the account's team settings.
  2. Copy and paste the Stripe Secret API Key
    Copy and paste the Stripe Secret API Key from the Stripe API Keys page into the field with the same name in the Payment Gateway options.
    Note: Make sure that there are no additional spaces before or after the API key. This can cause your connection to be rejected by Stripe.
  3. Click the blue "Connect Gateway" button and then "Save"
  4. Stripe should now be connected!

You may also want to run a test transaction to verify that everything is fully setup.

Switching from another gateway to Stripe

Our Stripe integration uses a different technology and because of that the credit cards you already have on file with your current payment gateway will not be transferred and will no longer be accessible.

Have more questions? Contact Support

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