Stripe Connection Guide

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Stripe is one of the most popular payment processors we connect with. This guide will walk you through connecting Stripe to your myfrontdesk account.

Starting September 14, 2019, new European regulatory requirements called Strong Customer Authentication (SCA) will introduce requirements for 2-factor authentication on many payments in the European Economic Area (EEA).

If you are located in the European Economic Area (EEA) Cloudbeds strongly recommends you to use Stripe payment integration so that you can leverage 3D Secure 2.0 for all SCA-impacted payment transactions. 

For further information about 3D Secure, please, check out this article from our knowledge base: 3D Secure CSA Regulation - Everything you need to know 

Connecting your Stripe account to myfrontdesk

Before you can connect the latest Stripe version you will need an account. They are available for businesses located in 34 countries and accept payments from anywhere in the world. If you already have an account, please continue.

Please check the next section of this article Updating your Stripe connection, to learn how to check if you're using the latest Stripe version.

  1. In your myfrontdesk account, go to Manage > Payment Options
  2. Activate the Payment Gateway Feature
  3. Choose Stripe from the list and click on "Click To Connect"
  1. A new window from Stripe will pop-up. Enter the login and password for your Stripe account and click "Sign in to your account".
    • If you are already logged in to your Stripe account, please make sure this is the correct account, especially if you have multiple Stripe and/or Cloudbeds' accounts.
  2. In the next screen, click on Connect my Stripe account

This is a new flow to connect your Stripe account. If the instructions in this article are not similar to what you see in your account, please contact support and ask them to change your Stripe connection to our version 2.

Update your Stripe connection (if you have the old Stripe version)

Check if you have the old version

  1. In your myfrontdesk's account, go to Manage > Payment Options
  2. Scroll down to your Payment Gateway settings
    If Stripe is displayed as Stripe (Deprecated) means that you are still using the old version

Updating your Stripe Connection

  1. Click on "Change"
  2. Change the Gateway from Stripe (deprecated) to Stripe
  3. Click to Connect and follow the steps described on steps above: Connecting your Stripe account to myfrontdesk
3D Secure Settings

European Economic Area (EEA) based accounts

If you're based on the European Economic Area (EEA), the 3D Secure settings is mandatory:

Non-European Economic Area (EEA) based accounts

If you're not based in the European Economic Area (EEA), the 3D Secure feature is optional, but Stripe allows you to use the benefits of the 3D Secure feature.

If you wish to disable please make sure that all 3D secure settings are set to disable 

Click here to learn more about this feature: 3D Secure Card Payments

Have more questions? Contact Support

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