Stripe Connection Guide

Stripe is one of the most popular payment processors we connect with. This guide will walk you through the process of connecting Stripe to your Cloudbeds PMS.

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Strong Customer Authentication (SCA) is required within the European Economic Area (EEA) and the United Kingdom (UK).

If you are located in the European Economic Area (EEA) and the UK, Cloudbeds strongly recommends using Stripe to leverage 3D Secure 2.0 for all SCA-impacted payment transactions. 

More information about 3D Secure: 3D Secure 2.0 Overview

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Before connecting to Stripe, you need an account. Stripe is available for businesses located in 34 countries and accepts payments from anywhere in the world. If you already have an account, continue with the steps below.
Connect Stripe to your Cloudbeds PMS
  1. Click Account Account menu.pngand select Settings Settings.png
  2. Go to Payments Payments icon.png
  3. You will be on the Credit Card tab within the Payment Options
  4. Under the Payment Gateway section, turn on the toggle to Activate the gateway
  5. Choose Live mode
  6. Select Stripe in the drop-down menu and press Click to Connect
  7. A new window will pop up for you to enter your Stripe account login credentials and click Sign in. Follow the steps that Stripe asks you to complete in order to connect your account.

  Ensure you are logged in to the correct account, especially if you have multiple Stripe or Cloudbeds accounts. 

  If you entered incorrect credentials, you would receive the error below. If you are certain the credentials are correct, try resetting your Stripe password and trying again.

  1. You will be prompted to authenticate your session with a 6-digit code sent by Stripe to your registered phone number.

We recommend syncing and using the Google Authenticator app on your phone for this step.

  1. Click Connect Gateway in Cloudbeds PMS to complete the Stripe connection.

3D Secure Settings

European Economic Area (EEA) based accounts

If you're based in the European Economic Area (EEA), the 3D Secure settings are mandatory:

European Economic Area (EEA) based accounts.png

Non-European Economic Area (EEA) based accounts

If you're not based in the European Economic Area (EEA), the 3D Secure feature is optional, but Stripe allows you to use the benefits of the 3D Secure feature.

If you wish to disable it, make sure that all 3D secure settings are set to disable.

Non-European Economic Area (EEA) based accounts.png

Learn about 3D Secure Settings on Stripe: 3D Secure Card Payments

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Comments

4 comments
  • Can you please update the Connection Guide to Stripe? The settings menu of the screenshots is out of date and there is not Payment Gateway section in the Credit card tab. 

    1
  • Hello, Yuda Dahan!

    Thank you very much for your comment!

    We have already noted and will review this article to make the necessary changes. We really appreciate your feedback.

    Regards!

    1
  •  

    Hello, 

    thank you for updating the instructions. Unfortunately, I still do not see the the Payment Gateway activation toggle as you can see on the screenshot below. Is there anything I should do before all that? 

     

    0
  • Hello, Yuda Dahan!

    Thank you very much for reaching out. 

    For this particular request, we kindly suggest you to please contact our Support Team for dedicated assistance. The team will be able to take a closer look at your request as soon as possible.

    Best regards,

    0

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